Behavioral Health Care

Title: Behavioral Health Care
Duration: 5 months
Remote 
Member Facing - Austin and surrounding areas

Description:

• Staff will be responsible for managing a caseload of 75-85 members on the healthplan ages 3-21.
• They will conduct regular outreach (default monthly) and will perform assessments yearly and as needed to determine needs, care gaps, current services, satisfaction of services, and provide education to members and families of members on the healthplan.
• They will then coordinate any needed or existing care and monitor care for satisfaction and member for progress throughout the year.
• Yearly assessments will be conducted each year and as needed per change of condition and will be in person at member’s home or in an agreed upon public location that ensures HIPAA compliance.
• Staff will complete monthly calls and visits (telehealth or in person per member choice) to all members on caseload unless a different frequency of outreach is established and documented.
• Staff will work to remedy and circumvent member issues with providers when they arise.
• Staff will document all interactions in a timely manner as directed by internal work processes.
• Staff will staff appropriate cases with leadership when guidance is needed.
• Staff will provide follow up following member discharge from hospital to assess for needs, provide education, and coordinate services.
• Staff will work with local waivers, clinics, providers, and community entities to connect member with services covered and not covered by healthplan.
• Staff will maintain license and complete all activities required for this.
• Staff will communicate with leadership regarding any questions or need for assistance with any assigned duties.
• Describe the performance expectations/metrics for this individual and their team:
• Make timely outreaches to members and complete assessments as scheduled and on time. Submit quality and timely documentation following any member interaction, outreach, assessment. Submit admin items (mileage, expense report, time sheet, etc) on time.

 

Internal/External Groups with which the Candidate will interface:				Discharge Planning, Disease Mgmt, Account Mgmt, scheduling; BH/ PH community providers and other organizations supporting BH wellness, school systems, housing programs, job assistance programs, etc
Required Skills/Experience:				Preferred Skills/ Experience:
1.	Case mgmt. experience 1-2 years			1.	Case mgmt. experience 3+ years; Healthcare experience
2.	Working with pediatric population in Behavioral health setting 1-2 years			2.	Ability to build rapport with pediatric members and families
3.	Interpersonal skills and ability to work as a team			3.	Knowledge of and experience with local resources under and not under healthplan for members
Education Requirement:		Masters in Social Work/ Counseling; Bachelors only if RN		Education Preferred:		Masters in Social Work/ Counseling; Bachelors only if RN
Software Skills Required:		Microsoft Office (excel, word, PPT, outlook)
Required Certifications:		LCSW, LPC, RN		Required Testing:		None

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.71/hr.