Job Title – AWS DevOps Engineer Location – Bellevue, WA/ Westborough, MA (Hybrid 3 Days a week) Duration – 5+ Months
Job Description: Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like seeing how your work impacts the bigger picture? Answer yes to these and you’ll fit right in here at Fulfilment Technologies and Robotics (FTR). We passionately work to apply cutting edge advances in robotics and automation to solve real-world challenges to transform the Client’s customer experience. We will give you the tools and assistance you need to invent with us in ways that are rewarding, fulfilling and fun.
We are seeking exceptional candidates who possess a unique blend of System and Support skills to successfully support our cloud service and edge device fleets. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple engineering teams within (FTR) to raise the bar on quality and the customer experience.
Job Responsibilities:
Providing Tier II and Tier III resolution of technical inquiries and escalations from client Fulfilment Centers; the topics of these inquiries and escalations will regard our cloud services and edge device fleets. They may include but are not limited to deep diving offline robotic software and network issues, driving root cause corrective action, spares and tool identification
Troubleshoot issues on both AWS cloud service and edge device levels
Be able to write documentation, such as guides and runbooks
Log into AWS accounts to analyze Cloudwatch logs and determine root causes of failures
Utilize AWS Systems Manager (SSM) for managing and troubleshooting edge devices
Perform basic changes on TypeScript AWS CDK and Python packages
Understand and troubleshoot CI/CD pipelines, including setting up and maintaining customer CDK pipelines
Login to edge devices and perform basic networking and Linux services troubleshooting
Engage with customers to resolve technical inquiries and escalations
Identify and address trending performance issues and improvement opportunities
Capture customer feedback and leverage field experience to improve product design and development priorities
Work independently and collaboratively in a fast-paced environment where multi-tasking is required
Basic Qualifications:
3+ years of experience as a DevOps and/or SysAdmin
Strong understanding of AWS services, particularly Systems Manager, CloudWatch, Lambda, and API Gateway
Proficiency in Linux OS troubleshooting and basic networking concepts
Experience with TypeScript and Python
Familiarity with CI/CD concepts and practices
Knowledge of edge computing and IoT device management
Excellent problem-solving and analytical skills
Strong communication and writing skills for both technical and non-technical audiences
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Experience with infrastructure-as-code tools, particularly AWS CDK
Familiarity with containerization technologies (e.g., Docker, Kubernetes)
Experience with log analysis and monitoring tools
Knowledge of network protocols and troubleshooting techniques
Previous experience in a customer-facing technical support role
Familiarity with Agile methodologies
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $50.00/hr.
