Job Title: Associate Human Resources Location: Remote (Must be local to Tampa, FL) Duration: 3+ Months (Possible Extension) Work Schedule: Monday – Friday 10:00am - 7:00pm EST (No flexibility in time)
Description:
This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Role Responsibilities:
Work with highly confidential information of all staff at all levels within the organization.
Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
Perform limited transactions in Workday and provide suggestions for system improvements.
Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
Manage other assigned activities as necessary.
Basic Qualifications:
Bachelor’s degree or associate degree and 4 years of Customer Service experience OR High school diploma / GED and 6 years of Customer Service experience
Previous call center customer service experience is a must have.
Preferred Qualifications:
Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.
2 plus years’ experience in Human Resources, Customer Service or Payroll.
Effective analytical thinking and attention to detail or related internship experience demonstrating same.
Strong working knowledge of Microsoft Word, Excel, and Power Point.
Ability to multi-task in a fast-paced environment to meet deadlines.
Strong team player who can collaborate with colleagues on complex tasks
Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST
ServiceNow experience (Candidates will be required to speak to this experience)
Human Resource experience and/or Customer Service experience.
ServiceNow experience is preferred.
Workday or other HR tool experience preferred.
Position is offered by a no fee agency.
Location : NA About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.00/hr.
