Associate Human Resources"

Spectraforce

Tampa, Florida


15 days ago

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Job Description

Job Title: Associate Human Resources
Duration: 3 Months
Location: 2202 N Westshore Blvd., Tampa, FL (33607)

Description:
Hybrid - Mostly remote engagement - Must come into office about once a month (Tampa, FL)
Bilingual - Associate Human Resources
Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)
Previous call center customer service experience is a must have.
 
****Must be willing to work 10am-7pm EST. Local candidates in Tampa, Florida area only. Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word. ****
 
1 year possible extension.
Human Resource experience and/or Customer Service experience.
ServiceNow experience is preferred.
Workday or other HR tool experience preferred.
 
Job Details: This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
 
Role Responsibilities:
Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program
Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
Providing superb customer service as measured by Service Level Agreements and contact center metrics.
Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
Manage other assigned activities as necessary
 
Basic Qualifications:
Bachelor’s degree OR
Associate degree and 4 years of Customer Service experience OR
High school diploma / GED and 6 years of Customer Service experience
 
Preferred Qualifications:
Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
2 plus years’ experience in Human Resources, Customer Service or Payroll
Effective analytical thinking and attention to detail or related internship experience demonstrating same
Strong working knowledge of Microsoft Word, Excel, and Power Point
Ability to multi-task in a fast-paced environment to meet deadlines
Strong team player who can collaborate with colleagues on complex tasks
Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST
 
Basic Qualifications   
Bachelor degree OR Associate degree and 4 years of experience OR High school diploma / GED and 6 years of experience
Top 3 Must Have Skill Sets:   
Bilingual - Able to Read, Write, and Speak Spanish Fluently
Previous employment experience in Human Resource
Phone Customer Service experience.
Key Soft Skills: Communication, Teamwork, Positive Attitude, Active Listening, Confidentiality, and Problem Solving.
 
Day to Day Responsibilities:  
• Work with highly confidential information of all staff at all levels within the organization.
• Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
• Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
• Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
• Perform limited transactions in Workday and provide suggestions for system improvements.
• Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
• Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
• Manage other assigned activities as necessary.
 
Employee Value Proposition: 
Mostly remote working environment. Great entry level HR exposure with all HR teams at company. Strong likeliness to extend.
 
Possible Extension: Yes
Red Flags:      
No HR and/or Customer Service Experience
Lack of Specific Example or clear responses to interview questions.
Grammar and Spelling Resume errors
Poor Listening skills
 
Interview Process: Video conference interview. Two rounds. 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.52/hr.

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