Applications Production Support


Montreal, Quebec

13 days ago

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Job Description

Applications Production Support
Montreal, QC (Hybrid – 50%)
12 months assignment
The strengths and skills that will help you succeed:
  • Technical and functional support experience in an environment in contact with clients
  • 5 years of practice in a production environment, preferable in the financial field
  • Good technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessary
  • Knowledge of scripting languages
  • Excellent written and oral communication skills
  • Analytical, documentation and problem-solving skills
  • Good organizational skills; concern for customer service
  • Experience in the financial domain
  • English is required
  • Knowledge of Unix and Linux
  • Ability to work in teams and take initiative
  • Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)
  • Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP Paribas
  • Provide technical and functional support to business users, mainly in North America, but also worldwide
  • Identify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
  • Diagnose and resolve data processing problems
  • Support technical and business analysts in defining application production problems
  • Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support
  • Participate in disaster recovery trials (evening and weekend work)
  • Support changes in production environments (evening and weekend work)
  • Work with the development team and suppliers to provide temporary solutions and upgrade application platform software
  • Analyze and improve existing procedures and tasks.
  • Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applications
  • Analyze and suggest improvements to our current production monitoring and warning process.
  • Maintain existing production-related procedures, processes, and tools with a view to improving their efficiency and enabling the Applications Production Support to perform more value-added tasks.

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:

Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. Additionally, our employee discount program provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $374.64/daily.

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