Application Support Analyst 12M contract (Potential of extension after 12 months/conversion) Montréal QC H3A 2A6 (Hybrid – 50% REMOTE) Mission and objectives:
The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.
Such tasks include change, user request, incident, and problem management for the department.
As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.
Main Responsibilities:
Level 1 and 2 Support
Active monitoring of production activities
Perform remediation steps when required
Interface with external IT communities to resolve incidents
Work with development community for Level 3 incident escalations
Log work and effort in support tracking application and work with team and management to reduce recurring issues
Available for after-hours support activities, when necessary
Change and Request Management
Responsible and accountable for changes to the production environment for NAR applications
Testing and deployment of updates and enhancements
Work with development community for release prioritization
Ensure that requests for change adhere to Group and Department Policies
Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects
Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
Regular reporting to line manager for prioritization and escalation
Conduct and participate in meetings with related communities
Perform control result analysis and reporting and take up corrective actions as needed
As required, take up project management responsibilities for special projects
Requirements Training and occupational experience
5 or more years of professional experience as an Functional Support Analyst and/or similar role
Experience in Cash management/ Settlement systems/Wire transfer processes
Understanding of Treasury Operation
Treasury System (Integrity FIS) experience preferred, but not mandatory
Essential Specific Requirements
Database skills (MS SQL)
Windows servers experience
SWIFT Payment processing, a plus
Unix/Linux hands on experience with knowledge of day to day commands, a plus
Strong analytical and problem solving skills.
Skills and Behaviors
Knowledge of cash settlement process
Good organizational skills
Experience and/or knowledge of IT infrastructure implementation projects
Experience in software implementation
Professional attitude and good interpersonal behavior
Autonomy and adaptability; must be able to take initiative and be proactive
Team player skills
Project Management skills a plus
Fluent in English; French a plus
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. Additionally, our employee discount program provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $400.00/daily.