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Application Support Analyst

Spectraforce

Montreal, Quebec


14 days ago

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Application Support Analyst
Spectraforce
Montreal, Quebec

14 days ago

Job Description

Application Support Analyst
12M contract (Potential of extension after 12 months/conversion)
Montréal QC H3A 2A6 (Hybrid – 50% REMOTE)
Mission and objectives:
  • The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.
  • Such tasks include change, user request, incident, and problem management for the department.
  • As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
  • Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.
Main Responsibilities:
  • Level 1 and 2 Support
  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary
Change and Request Management
  • Responsible and accountable for changes to the production environment for NAR applications
  • Testing and deployment of updates and enhancements
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend  change activities, when necessary
Reporting & Special Projects
  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects
Requirements
Training and occupational experience
  • 5 or more years of professional experience as an Functional Support Analyst and/or similar role
  • Experience in Cash management/ Settlement systems/Wire transfer processes
  • Understanding of Treasury Operation
  • Treasury System (Integrity FIS) experience preferred, but not mandatory
Essential Specific Requirements
  • Database skills (MS SQL)
  • Windows servers experience
  • SWIFT Payment processing, a plus
  • Unix/Linux hands on experience with knowledge of day to day commands, a plus
  • Strong analytical and problem solving skills.
Skills and Behaviors
  • Knowledge of cash settlement process
  • Good organizational skills
  • Experience and/or knowledge of IT infrastructure implementation projects
  • Experience in software implementation
  • Professional attitude and good interpersonal behavior
  • Autonomy and adaptability; must be able to take initiative and be proactive
  • Team player skills
  • Project Management skills a plus
  • Fluent in English; French a plus
 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. Additionally, our employee discount program provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $400.00/daily.