Application Production Support Montréal QC H3A 2A6 (Hybrid – 50% onsite) 24 Months Responsibilities
Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.
Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
Pro-actively monitor, manage and improve availability and performance of the production environments and application layers to middleware and databases.
Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.
Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)
Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
Contribute in projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline.
Maintain and create procedure and process documentations.
Release, Maintenance and Project:
Participate in release cycles for functional validation on staging, pre-production and production environments.
Release deployment, post release checks, follow communication.
Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
Participates in regular and required DRP and BCP exercises.
Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
Execute and or coordinate related projects like obsolescence, migrations, application upgrade and IV2 (Cloud)
Key Skills and Qualifications Education
Master/Bachelor or degree in Computer Science or IT Systems
Minimum 5 years’ of Application Production Support experience
Technical Skills:
Excellent experience on systems like Windows, UNIX and Linux
Excellent knowledge of databases like Oracle and SQL
Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.
Working knowledge or familiarity scripting skills Perl, Python and PowerShell
Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP
Leadership & Communication:
Autonomous, self-motivated and motivate new joiners in team, mentor for new joiners in team.
Train new and existing members - to improve their knowledge and skillsets
Improve and improvise the existing and new process / procedures to reduce the wastages and make the team more efficient and effective.
Excellent communication skills to review the incidents, change, problem and other management procedures, processes and guidelines
Able to confidently engage with stakeholders on topics related to application and production support
Openness to accept the new problems and issues and look for ways to solve.
Positive attitude to own existing and new issues in the applications and productions.
Find ways to, collaborate to find solutions to the problems.
Language
English and French
Availability:
Flexible in working on public holidays and weekend support
Flexible in working in different shifts (as required)
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. Additionally, our employee discount program provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $393.60/daily.
