Application Production Support Analyst Montreal, QC (Hybrid – 50% onsite) 12 Months
Responsibilities:
Level 1 and 2 Support
Active monitoring of production activities
Perform remediation steps when required
Interface with external IT communities to resolve incidents
Work with development community for Level 3 incident escalations
Log work and effort in support tracking application and work with team and management to reduce recurring issues
Available for after-hours support activities, when necessary
Change and Request Management
Responsible and accountable for changes to the production environment for NAR applications
Work with development community for release prioritization
Ensure that requests for change adhere to Group and Department Policies
Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects
Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
Regular reporting to line manager for prioritization and escalation
Conduct and participate in meetings with related communities
Perform control result analysis and reporting and take up corrective actions as needed
As required, take up project management responsibilities for special projects
Minimum Required Qualifications
5 or more years of professional experience as an Functional Support Analyst and/or similar role
Experience in Banking / Financial sector with knowledge of financial products
Backoffice Settlements Systems experience preferred.
Preferred Qualifications:
Unix/Linux hands on experience with knowledge of day-to-day commands
Database skills (Sybase, MS SQL)
Windows servers experience
Scripting experience (Shell, PowerShell)
Strong analytical and problem-solving skills.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. Additionally, our employee discount program provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $350.00/daily.
