AMS Support Analyst Auburn Hills, Michigan 48326 (Hybrid - 3 days per week) 6+ Months Duties and Responsibilities:
Strong analytical ability to quickly understand the issues, debug and arrive at solutions
Excellent communication skills (verbal and written both)
Hands on, Self-driven, Solution oriented and Customer focused
AMS support experience
Ability to query the system logs and debug issues
Understand System integration concepts and especially API specifications
Ability to create flow diagrams to create an operational view of the functionality
Good exposure to automotive domain, preferably in the area of connected vehicle
Strong technical background demonstrating solid understanding of IT systems and ability to support them
Develop and maintain accurate technical and user documentation
Performing operational tasks like monitoring, analysis, reporting and prompt attention to issues
Communications for any outages/incidents which affect the user community
Co-ordination with internal and external stakeholders for driving the issues towards the closure
Analyze incidents and come-up with improvement ideas to avoid incidents and reduce inflow
Perform system administration tasks e.g. certificate management, product version tracking and upgrade support, etc.
Any programming background is a plus
Education and Years of Experience:
5+ years of experience
Required and Desired Skills/Certifications:
Experience working in agile/scrum methodology
Collaborated with cross-functional teams to define, design and ship new features
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $35.00/hr.
