You will report to the Trust Listening & Discovery lead, and partner closely with teams across the business in your work. Your primary focus will be to develop data views and insights that promote experiential improvements around Trust interactions for Host and guest communities.
Working with your peers as well as other stakeholder teams, you will develop and support the creation of data insights through listening channels, data investigations, data dashboards and new metric development.
You will also recommend experience-focused OKRs and KPIs, as well as build our understanding of the impact of various improvements.
Day to day activities will include:
Maintaining a dashboard and scorecard, developing experience-based data stories through ongoing views and dashboards, tracking operational opportunities as surfaced by top driver analysis, and deeper dive/long-term data projects that increase the experiential understanding of specific stakeholders or teams.
In addition, you will be involved in the technical details of the various listening systems we build (ex: surveys), and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to improve targeted experiences through data analysis and data-driven approaches.
In this role you will:
Use a combination of data engineering, science and analytics-based skills to build business insights around the Trust experience with client’s policies and products.
Build data views and perform investigations that increase the client’s understanding of and ability to improve Trust approaches, including surfacing top areas of Trust friction
Conduct deep analysis into various areas of Trust experience across customer segments; competitive and industry analysis may also be required.
Influence data-driven decisions around Trust in regular business reviews, through dashboards, scorecards, targeted analysis, and in operational improvement backlogs.
Contribute to improvements across key Trust journeys that directly impact the experience of the greater client community.
Skills:
Backend survey data work and funnel views.
Dashboards across a number of data pipelines and inputs.
Dashboard project management within a timeline, for a set of critical stakeholders.
Building ad hoc views with code-based data work as well as a range of data & analytics tools.
Setting the context for data within key customer journeys.
Background working on customer experience data, Trust data, and insights-to-action.
Experience working within the product or Trust development life cycle within technology, regulations, and/or industry landscape.
Education:
A minimum of 5+ years of experience in business analytics with an emphasis on listening systems data; and on developing business facing metrics and solving future business decisions.
A background is building data views and analysis for Trust initiatives, as well as working knowledge of key KPIs that indicate strong Trust performance
Expert skills in SQL and expert in at least one programming language for data analysis (Python or R)
Experience with a number of survey & analytics tools such as Medallia, Nexidia, Clarabridge, Qualtrics, Tableau, PowerBi, etc. Some background in JIRA is desired as well.
Ability to manage projects independently, proactively provide updates and/or flag blockers, and track record of connecting with stakeholders for project requirements
Demonstrated ability to create and drive data views and analysis for the business, and help teams execute against them
Proven ability to tailor data solutions to business problems to a cross-functional team, with the ability to communicate clearly and effectively on solution versions and features
Positive, solution-oriented mindset; leads by example.
Strong time management and prioritization capabilities.
Absolute ability to maintain confidentiality and objectivity.
Note: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $82.75/hr.
