You directly support the Privacy team at client, and partner closely with teams across the business in your work.
Your primary focus will be to develop data views and insights that promote experiential improvements around the processes and customer journeys as they relate to privacy.
Working with your peers as well as other stakeholder teams, you will both develop and support the creation of data insights through cross-functional partnerships.
You will also recommend, develop and maintain privacy-focused OKRs and KPIs, as well as build an understanding of the impact of various improvements on an established set of privacy metrics.
Day to day activities will include:
Automating and structuring manual processes, developing experience-based data stories through ongoing views and dashboards, tracking operational opportunities as surfaced by top driver analysis, and deeper dive/long-term data projects that increase the experiential understanding of specific stakeholders or teams.
In addition, you will be involved in the technical details of the various data systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to improve targeted experiences through data analysis and data-driven approaches.
In this role you’ll get to:
Use a combination of data engineering, science and analytics based skills to build business insights around the privacy experience with client’s process, policies and product.
Build data views and perform investigations that increase client’s understanding of and ability to improve privacy approaches.
Conduct deep analysis into various areas of privacy experience.
Influence data-driven decisions around privacy in regular business reviews, through dashboards, scorecards, targeted analysis and in operational improvement backlogs.
Contribute to improvements across key privacy journeys that directly impact the experience of the greater client community.
Skills:
A minimum of 5+ years of experience in business analytics with an emphasis on operations scalability and optimization; and on developing business facing metrics and solving future business decisions.
A background is building data views and analysis for Privacy initiatives, as well as working knowledge of key KPIs that indicate strong Privacy performance
Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).
Experience with JIRA, particularly building data pipelines that utilize JIRA data and processes.
Demonstrated ability to create and drive data views and analysis for the business, and help teams execute against them
Proven ability to tailor data solutions to business problems to a cross-functional team, with the ability to communicate clearly and effectively on solution versions and features
Positive, solution-oriented mindset; leads by example.
Strong time management and prioritization capabilities.
Absolute ability to maintain confidentiality and objectivity.
College degree preferred.
Preferred Experience:
Prior experience with Privacy teams at different companies.
Experience with Large, complex dashboards across a number of data pipelines and inputs.
Dashboard project management within a timeline, for a set of critical stakeholders.
Building ad hoc views with code-based data work as well as a range of data & analytics tools.
Setting the context for data within key customer journeys.
Background working on customer experience data and insights-to-action.
Prior experience of end-to-end ownership of data projects, including rigorous documentation and stakeholder engagement.
Note: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $82.75/hr.
