Job Description: The position of Credit and Collections Representative is within our Toxicology business unit, within our finance team, located in Kansas City, or Orlando (hybrid) and will be a part of our Workplace Services business, which is committed to developing and delivering innovative products and services. These products and services automate and streamline the employee screening process by combining cutting-edge technology with superior customer service. The Credit and Collections Representative identifies and collects past due receivables by contacting assigned customer account personnel. Investigates unpaid invoice(s), reconciles account balances, research documents and/or coordinates with appropriate Account Management personnel to provide customers with required information that result in payments being made. Follows established practices, determines the best course of action for limiting terms and collecting accounts. This job description will be reviewed periodically and is subject to change by management.
RESPONSIBILITIES: Reviews, analyzes and identifies delinquent status of assigned account base to determine appropriate account assignments and collection efforts to obtain highest degree of success. Determines the seriousness, priority and amount of assigned delinquencies; investigates causes and identifies corrective actions needed to resolve them and
JOB DESCRIPTION
prevent future reoccurrence. This includes determining when to contact account management representatives to apprise them about the status of negotiations, solicit their involvement, and advise them on solutions and potential consequences.
Reviews statements, invoices and reports, and any other available account information to determine the financial stability, risk factors, and payment history of customers, and to establish and justify acceptable credit limits.
Analyzes financial and credit information to determine if accounts are viable entities that can be sold on standard open terms, or if selling restrictions such as Cash in
Advance are required before releasing product to the account(s).
Contacts customers to negotiate payment plans; advises them regarding their obligations and available options to remedy their delinquent status. Negotiates payment plans, and notifies account management representatives, and desired level(s) of the Account Management team, regarding the status of negotiations and soliciting their involvement where needed.
Establishes and recommends a financial direction, creates a strategy, and guides customers through whichever negotiated payment process is agreed upon. Advises ways to meet their obligations, associated consequences, and how best to meet Company payment demands.
Manage and respond to customer requests for copies of invoices, proof of deliveries
and or statements
Resolution of customer disputes through collaboration with Accounts Receivable billing team, Billing Dispute Analyst and internal account management teams.
Prepare communication to customers related to refunds, e-statements, account reconciliations, etc.
Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS) and other regulatory requirements.
Complies with regulatory requirements, company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Responsible for making sure any customer account changes are communicated to the relevant owner.
Monitoring the success of service provided and delivering an excellent cuser experience.
Perform other assigned tasks and duties necessary to support the Credit & Collections Team
BASIC QUALIFICIATIONS | EDUCATION:
HS Diploma Required or equivalent.
Minimum of 1 year working experience in accounts receivable.
Proficiency in MS Office Applications – Outlook, Excel, PowerPoint and Word.
Previous experience in cash application, credit and collections, dispute management,billing, or customer service preferred.
Ability to prioritize and manage multiple responsibilities.
Experience handling tasks where attention to detail is critical to success
Strong computer skills required
Experience with Microsoft Navision a plus, but not required.
COMPETENCIES:
Strong focus in accuracy, analytical skills, and attention to detail
Effective communicator, both articulate & verbally presentable.
Ability to understand and summarize data into high quality, accurate and usable summaries.
Self-starter, possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations.
Ability to work with cross functional teams is essential.
Enthusiasm and commitment to delivering quality results and perform multiple taskswith strict deadlines
Organize work effectively, reprioritize as new demands arise, and maintain strictconfidentiality.
Ability to work with the commercial business units in different time zones.
Positive attitude, team player with a high level of initiative, energy and enthusiasm, and must have a can-do mindset
Above average MS Excel
Will work within E-screen. T
excel experience (especially pivots and v-lookups) and data analytics.
Minimum of 3 yrs experience.
Flexible mindset and quality mindset because their new system is able to do a lot of the technical tasks.
Must understand data and be creative.
Position is offered by a no fee agency. Location : 30 S Keller Road, Suite 100B, Orlando, Florida, USA, 32810 About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.
