Account Solutions Manager (CW Role) – ? ? ## About the Role ? Meta is seeking a highly motivated and detail-oriented Account Solutions Manager for a temporary assignment based in Gurgaon, India. This role is designed to support our business objectives on a project or contract basis. As an Account Solutions Manager, you will work closely with internal teams and external partners to deliver exceptional client service and drive business outcomes. The role also involves supporting accounts and operations across APAC markets, and troubleshooting operational and product issues to address key client needs. This is not a full-time employment opportunity with Meta, but a temporary engagement with defined project timelines. ? ? ## Responsibilities ? - Serve as the primary point of contact for assigned client accounts, ensuring high levels of satisfaction and engagement. ? - Develop and maintain strong relationships with clients, understanding their business needs and objectives. ? Work across APAC markets in addition to India, managing accounts and day-to-day operations for clients based in multiple regions and time zones. ? Own operational issue resolution end to end — triaging and troubleshooting product bugs, platform issues, and escalations to unblock key client needs, and partnering with internal technical teams through to closure. ? - Coordinate with cross-functional teams to deliver solutions and resolve client issues promptly. ? - Monitor account performance, prepare regular reports, and provide actionable insights to clients and internal stakeholders. ? - Support the execution of campaigns, projects, or initiatives as required by the business. ? - Ensure compliance with Meta’s policies and procedures throughout all client interactions. ? ? ## Minimum Requirements ? - Bachelor’s degree in Business, Marketing, Communications, or a related field. ? - Proven experience in account management, solutioning, client services, or a similar role. ? - Strong communication, organizational, and problem-solving skills; Meta Ads knowledge recommended. ? - Ability to work independently and collaboratively in a fast-paced environment. ? - Proficiency in AI, Microsoft Office Suite and familiarity with CRM tools. ? - Must be authorized to work in India for the duration of the assignment.
