Notes: Account manager for digital ordering suite - QR code that allows managers to make orders digitally. Relationship manager for top 50 accounts- establish relationships, identifying term risks, collecting data, internal and external communications.
Description: About the team The Restaurant Platform team is responsible for driving the adoption and activation of products to help Restaurants grow their business through their own channels (Drive, Storefront, BBOT, Voice Ordering + many more). We are launching a new confidential product and need a stellar account manager to help guide restaurants through onboarding + go live, collect product feedback + make sure all of their needs are met.
About the Role This role will be working closely with our restaurants (small restaurants across the country), to understand their business requirements, get them set up with our product and check in with them on a recurring basis to gather product feedback, ensure their needs are met and minimize churn Communicate restaurant progress, status and feedback cross-functionally to our strategy, operations + product teams This role operates for 40 hours a week
We’re excited about you because… You have 2-4+ years of professional experience, with a proven track record of success and increasing responsibility You have a Bachelor’s degree or higher (or commensurate work experience) You have account management and/or customer success experience You have excellent written and verbal communication skills You can translate feedback from a restaurant to a product team and vice versa You are comfortable working with technical products and hardware Must have experience with Salesforce, Slack, and Google Workspaces. Experience with Zendesk is nice to have
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $43.33/hr.
