Position: Account Executive Location: New York, NY Business Vertical: Sales Function/Department: Account Management Report to: Senior Account Executive
Objective: Building new customer relationships by adhering to the customer life cycle through prospecting and opening new accounts within an assigned territory. Ensure the continuity of loyalty and growth of accounts through customer satisfaction. In line with department targets and goals in accordance with the sales plan, this position will ensure customer satisfaction and growth while partnering with Sales Representatives to increase product saturation by attaining new customers.
Key Responsibilities: • Conforming to the corporate mission, vision and values. • Outbound and cold calling to prospective accounts. • Up selling to current accounts, identify assortment gaps and insuring that clients are up to date on the latest products. • Meeting individual targets set forth by the Regional Sales Manager. • Reporting the existing workloads, progress of assignments, priorities, risks and issues to the Regional Sales Manager. • Partner and serve as a support function to the In-field Sales Representative
Departmental Responsibilities: • Contributing to customer strategy and improvements to the customer life cycle plan to meet targets set by the Regional Sales Manager. • Designing individual account strategies to increase the level of sales for the accounts. • Generating new business by prospecting, getting referrals, networking, researching, conducting Private Shows, attending trade shows, and setting up appointments. • Informing the sales representative, the credit requirements potential customers must meet. • Reporting sales visitation schedule and lead information. • Conforming to and communicating the image of the brand to customers. • Identifying customer needs and maximize up selling and cross selling opportunities. • Keeping updated on presentation skills and selling products, programs and added-values to the customers. • Tracking the customers through the customer life cycle plan and distributing appropriate materials to customers. • Participating in private and industry shows and overseeing the process from customer invitations through customer satisfaction and order entry. • Inviting customer to the showroom and reporting invitations to the sales representative and Regional Sales Manager • Supporting customer by handling and resolving all customer requests. • Partner with Sales Representatives by entering orders and streamlining information about their accounts. • Storing, analyzing, and responding to other departments' queries on documentation of or information on old, existing and new accounts. • Providing feedback to management on customer satisfaction, product quality, and program and campaign acceptance. • Performing special duties as assigned.
Experience and Skills required: • At least 2-5 years previous experience in sales, telemarketing, customer service, marketing and/or equivalent experience. Inside Sales experience is a plus. • Previous cold calling, prospecting and/or telemarketing experience required. • Experience with writing logical, detailed and complete reports on account performance. • Prior experience in the jewelry or luxury goods industries is strongly preferred.
Other Skills: • Communicate effectively both orally and in writing for the purpose of interaction with customers and report writing. • Excellent telephone skills • Ability to understand campaign and program requirements. • Ability to understand customer requirements. • Organization and Time Management skills. • Demonstrate an ability to thrive in a highly visible fast paced environment, managing multiple conflicting priorities. • Strong quantitative and analytical problem-solving skills. • Strong presentation skills. • Knowledge of MS Office. • Dedication, goal oriented and ability to meet strict deadlines. • Multi-tasking.
Travel: • Must be willing to travel up to 20%
Educational Qualifications: Bachelors Degree in Sales, Marketing, Business Management or related major highly preferred.
Below is the brief introduction of SPECTRAFORCE, the benefits we offer and the disclaimers:
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $85000.00/yearly.
