A/V Technician

Job title - A/V Technician
Duration: 24 months
Location: New York NY 10013
 
Position Summary

The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across Events, high-profile meetings, conference rooms, overall A/V technology footprint, and client/business-facing Zoom systems and accounts. This role supports daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness.

Key Responsibilities

Event and Meeting Support

• Support live in-person and broadcast Events.
• Operate professional presentation hardware including video switchers, audio mixers, and PTZ camera controls.
• Support and troubleshoot enterprise event AV technologies including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco, and Logitech.
• Provide audio/mic support for C-Suite executives.

Conferencing & Room Support

• Provide operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies.
• Deliver customer-facing support for in-meeting A/V technologies.
• Troubleshoot devices, DSPs, CPUs, cameras, microphones, and displays.
• Perform room certification and readiness checks.
• Maintain conference room systems, firmware, and software updates.
• Conduct regular conference room testing and functionality checks.

Incident Response, Ticketing & Service Management

• Manage and resolve A/V incidents and requests through ServiceNow or Jira.
• Maintain ticket hygiene with timely updates, root-cause notes, detailed resolutions, and proper closure.
• Monitor SLA performance and escalate issues when necessary.

Qualifications

Required

• 3–5 years of experience supporting Audio/Visual technologies in a corporate environment with emphasis on Event support.
• Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio/video control systems.
• Strong customer-facing and C-Suite support skills.
• Strong understanding of A/V signal flow, acoustic principles, and IP networking fundamentals.
• Strong documentation and communication skills.
• Energetic, curious mindset with ability to work independently and collaboratively in a fast-paced team environment.

Preferred

• Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools.
• Experience troubleshooting Windows and macOS platforms related to A/V technologies and desktop meeting platforms.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 28.12/hr.