Title: Support Specialist Location: Kansas (100% Remote) Duration: 6 Months
Summary: The main function of the Support Specialist is to provide superior customer service to external customers, department staff, and other company employees. Perform various billing functions such as creating initial billing set up for basic to complex policy plans.
Job Responsibilities:
Modify and change the billing systems based on amendments and renewals.
Understand basic contract provisions and billing codes to input non complex billing changes. Maintain data integrity and update system data bases to contribute to efficient department operations and accurate billing.
Identify and recommend alternative administration options, negotiate exceptions to established procedures, Research, evaluate and resolve policyholder and field force requests.
Participate in installation calls as necessary.
Provide superior customer service to internal and external customers. Answer basic inquiries; and respond to written correspondence; Communicate and coordinate with appropriate home and field office employees to identify and implement satisfactory solutions.
Provide administrative support for the customer service department, Including but not limited to supply orders, legal indexing, forms mail out, mail and report sorting and delivery. preparing documents for imaging.
Create, edit, and proofread letters, processes, reports, presentation materials, and prepare correspondence often with little direction.
Gather and analyze incoming inquiries or information to identify and solve problems with little or no precedent.
Evaluate and communicate information in a clear and professional manner, recognizing when high sensitivity and discretion is required.
Skills/Qualifications:
Regular attendance mandatory, Able to lift up to 20 pounds; need to be able to input large amounts of data into system for a greater part of each working day.
Needs to be able to use telephone to communicate with customers.
Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills.
Ability to work independently and manage one’s time.
Ability to keep information organized and confidential.
Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint.
Education/Experience:
Demonstrated expertise providing advanced administrative support, including MS Office applications, or the equivalent combination of education and experience. Experience with managing multiple tasks with different deadlines and goals.
HS Diploma required.
0-2 Years' Experience
Note: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $21.20/hr.
