Position Title: Patient Care Advocate
Work Location: Pennsylvania, Eastern Standard Time, Reside in PA, Travel may be asked but may be limited and infrequent
Assignment Duration: 03 Months (Potential to Extend)
Work Schedule: 8:00 a.m. – 5:00 p.m., 8:30 a.m. – 5:30 p.m. Eastern
Work Arrangement: Fully remote, travel 25% - 50% (at most)
Position Summary: Telephonic outreach to members, addressing gaps in care, barriers to care, and improving member experience.
Background & Context:

• This role is a new role focused on Quality Medicare Hiring to increase member retention and experience.
  Key Responsibilities:
• Telephonic outreach to members, addressing gaps in care, barriers to care i.e., transportation, offering in-home test kits for gap closures.
• Addressing member concerns and identify solutions to aid in the improvement of the member experience.
• Collaborate with other team to solve member concerns.
• Outreaching members for gaps in care and/or additional training.

  Required Skills/Experience:			RN must have active license	Preferred Skills/ Experience:
  1.	Customer service skills and Motivational interviewing			1.	Project Management/Lead
  2.	Ability to multi-task			2.	Case Management
  3.	Technology skills			3.
  Education Requirement:		Bachelor's Degree in Healthcare, Public Health, Registered Nurse, psychology, Social Work, Health Administration, or related health field or equivalent work experience		Education Preferred:

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $27.00/hr.