Position Overview The Housing Choice Voucher (HCV) Coordinator supports Main Street Renewal’s Central Operations team. Acting in a coordination and support role, the HCV Coordinator manages case activities, ensures compliance with HCV program requirements, and facilitates timely communication between residents, landlords, and internal departments.
Key Responsibilities: · Process and monitor Housing Choice Voucher cases in accordance with program policies and procedures. · Coordinate and track abatements, inspections, follow-ups, and related HCV activities. · Maintain accurate records in the case management system to ensure all relevant information is complete and reportable. · Communicate with residents, landlords, and internal teams to provide updates, resolve issues, and ensure timely action on cases. · Review and process required documentation for eligibility, continued assistance, and subsidy payments. · Identify trends and escalate recurring issues to supervisors to support continuous process improvements. · Support the team in meeting departmental KPIs and compliance requirements.
Requirements: High school diploma 2 years of experience in customer service English advanced B2+ 85-90% • Qualifying candidates may be asked to complete three tests.
