Title- Lab Support Engineer 2
Location- Durham, North Carolina
Duration- 10 Months

Job Description

• Provide general architectural level client/server and SAN/storage array support for the configuration and maintenance of the engineering computer lab systems for the lab computing environment.
• Responsible for executing the test configuration plans for the lab computing environment infrastructure.
• Responsible for ensuring proper deployment of fiber-channel and IP storage arrays, hosts, switches, software, and storage networking infrastructure.
• Ensure that the technical environment is properly monitored and that any problems are rectified.
• Maintain working knowledge of all documented processes and procedures.
• Identifies opportunities for improvements in efficiency and responsiveness, makes recommendations and assists to implement efficiencies.
• Mentor and project-supervise less experienced technicians.
• Identify system or storage performance issues and participate in the development of tools to improve system management.
• Provides technical expertise in the development of collaborative solutions and preventative system upgrades.
• Responsible for delivering shared services using Scrum at Scale Model
• Responsible for creating and executing infrastructure automation

Qualification

• Deep knowledge of various hardware platforms, especially Dell PowerEdge platform
• Hands-on experience in deploying hardware - rack, stack, cable, install and configure
• Practical experience with scale out architecture, preferably - installation, configuration, and troubleshooting
• Hands-on experience with networking products - Cisco, Arista, Dell switches
• Experience in using ticketing tools like ServiceNow
• Experience in enterprise infrastructure monitoring tools
• Communication across various stakeholders
• Great customer service skills - doing everything to help the customer to resolve the issue and finding RCA
• Experience with Agile Scrum development process
• Experience in using scrum at scale in shared services model
• Experience to automate the deployments - preferably Infrastructure as Code
• Knowledge and experience in building infrastructure automation
• Knowledge and experience in using AI tools for monitoring infrastructure services

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 29.00/hr.