Support Engineer
We are growing our support engineering team and looking to bring someone on that combines technical knowledge and strong customer service skills.

To be successful in this role, you must be an excellent communicator who is able to understand technical problems quickly and help get customers unblocked. You will have a background in software development and a strong understanding of how web APIs and authentication work.

What you’ll do

• Support users across multiple products via email, chat, and Slack: ** Pipedream Connect, API based product for developers ** String, AI agent builder ** Pipedream visual workflow builder

• Troubleshoot integration issues across ~3000 apps, including authentication problems (OAuth, API keys), HTTP errors, malformed requests, rate limits, and API misconfigurations

• Reproduce, escalate, and document bugs or edge cases in collaboration with engineering

• Write and maintain technical content:

• Use case guides, how-to examples, FAQs, and solutions for common errors

• Improve our developer docs to make integration as self-serve as possible

• Become an internal advocate for customer pain points and product improvement

You Might Be a Fit If You

• Have 2–5 years in a technical support, integration, or developer-facing role

• Are comfortable reading and debugging JavaScript or Python code

• Have worked directly with REST APIs and authentication flows (OAuth2, API keys)

• Can analyze API logs, error messages, and request/response payloads to identify root causes

• Communicate clearly and empathetically with both technical and non-technical users

• Enjoy explaining technical topics and improving documentation

• Conversant with modern AI technologies like MCP

• Are curious to learn new tools, technologies and coding languages in a fast-paced environment

• Are organized and independent. You are comfortable prioritizing multiple products, customers and technologies simultaneously

• Like using AI to automate tasks that make your job easier

• Bonus: You’ve written developer-facing content or want to grow that skill

Tools & Tech We Use

• JavaScript, Node.js, Python, Rails

• REST APIs (thousands of them)

• OAuth2, JWT, API key auth

• Slack, Linear, Notion, GitHub

• SQL, Snowflake, Looker