Lab Support Engineer 2
Spectraforce
Durham, North Carolina
3 hours ago
Job Description
Title- Lab Support Engineer 2
Location- Durham, North Carolina
Duration- 10 Months
Job Description
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 29.00/hr.
Location- Durham, North Carolina
Duration- 10 Months
Job Description
- Provide general architectural level client/server and SAN/storage array support for the configuration and maintenance of the engineering computer lab systems for the lab computing environment.
- Responsible for executing the test configuration plans for the lab computing environment infrastructure.
- Responsible for ensuring proper deployment of fiber-channel and IP storage arrays, hosts, switches, software, and storage networking infrastructure.
- Ensure that the technical environment is properly monitored and that any problems are rectified.
- Maintain working knowledge of all documented processes and procedures.
- Identifies opportunities for improvements in efficiency and responsiveness, makes recommendations and assists to implement efficiencies.
- Mentor and project-supervise less experienced technicians.
- Identify system or storage performance issues and participate in the development of tools to improve system management.
- Provides technical expertise in the development of collaborative solutions and preventative system upgrades.
- Responsible for delivering shared services using Scrum at Scale Model
- Responsible for creating and executing infrastructure automation
- Deep knowledge of various hardware platforms, especially Dell PowerEdge platform
- Hands-on experience in deploying hardware - rack, stack, cable, install and configure
- Practical experience with scale out architecture, preferably - installation, configuration, and troubleshooting
- Hands-on experience with networking products - Cisco, Arista, Dell switches
- Experience in using ticketing tools like ServiceNow
- Experience in enterprise infrastructure monitoring tools
- Communication across various stakeholders
- Great customer service skills - doing everything to help the customer to resolve the issue and finding RCA
- Experience with Agile Scrum development process
- Experience in using scrum at scale in shared services model
- Experience to automate the deployments - preferably Infrastructure as Code
- Knowledge and experience in building infrastructure automation
- Knowledge and experience in using AI tools for monitoring infrastructure services
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 29.00/hr.