Title: Customer Service Representative - Senior

• Length of Contract: 12 months
• Possibility of Extension: Not at this time
• Possibility of FTE: Not at this time
• Physical Working Location (required): Montreal, Canada
• Is this role remote: HYBRID
• Hours of Operation: 9 A.M. to 5 P.M. (subject to change)

 
Role Mandate

• This group receives and processes incoming payments from other entities worldwide electronically.
• The focus of these individuals will be to repair incoming payments.
• When payments are processed, the process of the funds transmitting from their entity can error out.
• These reps will correct this route and ensure payments can process through their queue to the correct entity.

 
Role Responsibilities (Include but are not limited to):

• Repairing wire payments
• Ensuring wire payments are processed with no process errors
• Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer’s bank account
• Working through their request queue with both speed and accuracy

 
Must-Have Skills

• Excellent typing skills — minimum speed of 50 words per minute
• Superb typing accuracy
• Strong communication skills — bilingual candidates are an asset, but the work is primarily with English-speaking customers
• Willingness to learn
• Strong work ethic

 
Nice-to-Have Skills

• Previous financial teller experience is a nice plus
• Previous service rep experience for a banking client
• Solid knowledge of general geography — helpful for global transfers and currency understanding

 
Educational Background

• Post-secondary degree highly preferred
• No specific discipline required
• Not mandatory to have college or university background

 
Interview Process

• Interview will be conducted over a Microsoft Teams meeting invite.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.70/hr.