Job Title: Clinical Care Guide (Non-RN)
Duration: Permanent role
Location: Phoenix, AZ (85027)

Why Join Our Team?
Here’s the fun part. We are in the phase where we are building our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives. If you share this vision and desire to do something different, we look forward to talking to you! For more information, please reach out to our Talent Acquisition team.
 
You Will:
The Clinical Care Guide will be a key contributor to our first-class care team.  They will deliver on our commitment to excellence to our patients and help us grow through their role. The Clinical Care Guide will have end to end responsibility for our specialist and diagnostic testing navigation, as well as in leading and partnering with the care team to support patients in their journey toward their best health. This position has an emphasis on customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.

• Support members both in-person and virtually with real-time education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments
• Play a critical role in the achievement of improved health outcomes and cost savings
• Be an empathetic problem-solver and become the most visible partner to all patients
• Clarify and explain referral for specialist and diagnostic service recommendations
• Care for end to end process as needed, for referral or specialist services
• Participate in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs
• Support members with chronic conditions by providing education, reminders, and other support
• Lead service and schedule requests on member’s behalf
• Inform and equip Care Team with referral information and requirements
• Assist in specialist relationship management
• Perform all other duties as assigned
• Working hours include morning, night, or weekend hours
• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

 
 
You Have:

• Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties
• CPR Certification required
• Candidates must be fluent in English and Mandarin.
• Interest in furthering education/certification
• Electronic Medical Records experience 
• Customer service orientation and experience
• Strong communication skills across multiple modalities
• Highly collaborative
• Empathy and advocacy
• Exceptional organizing skills, detail-orientation
• Must be able to maintain confidentiality at all times
• Active AZ fingerprint clearance card

 
 
Preferred Qualifications:
 

• Clinical background: Registered Medical Assistant (RMA), Certified Nursing Assistant (CNA), etc.
• Proficiency with other health care related software platforms
• High degree of independence, flexibility, initiative, and commitment

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.