Title: Customer Service Rep. I
Location: Portland, OR, 97227
Duration: 3 Months ( CONTRACT TO POSSIBLE)
Shift Timing: 2nd Shift (2 pm - 10:30 pm)

Summary:

• The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service specialist is responsible for determining the client's issue, offering possible solutions, or providing follow-up as needed.
• Customer service agents may be inbound, outbound, or a combination of both.

Job Responsibilities:

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:

• High school diploma or GED preferred.
• 2 years of customer service-related experience required.

Required Skills:

• Customer service experience (healthcare a +)    

Preferred Skills:

• Lab testing or medical terminology is a +

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.32/hr.