Account Management - Operations Specialist, Scheduling and Cell Logistics
Spectraforce
Seattle, Washington
10 days ago
Job Description
Position: Sr Specialist, Global Operations Support, Scheduling and Cell Logistics
Location: Seattle Eastlake or Giralda Farms!
Duration: 12 Months
M-F; Standard work hours!
60% On Site Hybrid ( On site Tues, Weds, Thurs)
Summary:
The Sr Specialist, Global Operations Support, Scheduling and Cell Logistics is a key individual contributor responsible for supporting end-to-end patient order management, scheduling master data, and ERP/scheduling systems across global Cell Therapy operations. This role provides subject matter expertise, executes complex operational tasks, and collaborates with regional and global partners to
ensure a seamless patient treatment and delivery experience.
The Sr. Specialist contributes to daily operational execution, system accuracy, market launch readiness, and continuous improvement efforts. This position plays an essential role in enabling a best-in-class customer experience for treatment centers worldwide.
Responsibilities:
? Execute day-to-day patient order management activities, including order initiation, exception handling, order completion, invoicing, credits, and returns.
? Maintain accurate Scheduling Master Data and other operational master data across ERP and scheduling systems for commercial and clinical Cell Therapy programs.
? Monitor automated document creation (e.g., sales orders, purchase orders) and resolve system exceptions in ERP and scheduling platforms.
? Provide timely issue resolution and escalation support for operational challenges related to orders, scheduling, and master data.
? Support ERP and scheduling system enhancements, market launches, and operational readiness activities, including User Acceptance Testing (UAT), requirements gathering, and system validation.
? Maintain and update SOPs, work instructions, and business process documentation to ensure alignment with current operational practices.
? Collaborate routinely with regional SCLT teams (NorAm, EU, APAC) and cross-functional partners in Manufacturing, Production Planning, Commercial, Product Data Management, Allocation & Demand Management, Finance, and external distributors.
? Engage with internal and external stakeholders through in-person, electronic, and virtual channels to support seamless patient treatment center operations.
? Support reporting and KPI tracking efforts; partner with BI&A teams to develop dashboards and tools that monitor operational performance.
? Identify process gaps and opportunities for improvement; contribute to the design and implementation of future-state workflows and continuous improvement initiatives.
? Support deviations, CAPAs, investigations, and operational escalations related to order management, scheduling, and master data processes.
? Participate in cross-functional projects, working groups, and operational meetings as assigned.
? Provide on-the-job training and knowledge sharing in areas of subject-matter expertise to
support team capability building.
? Contribute to a positive end-to-end customer experience for global treatment centers by ensuring accuracy, responsiveness, and operational excellence.
Education and Experience:
? Bachelor’s degree or 4+ years of experience in the pharmaceutical/biotech industry.
? Experience in a regulated (cGMP/FDA) environment.
? Strong background in order management, planning/scheduling, or master data management within supply chain or patient operations.
? Cell Therapy or patient-specific therapy experience preferred.
? Proficiency with ERP and scheduling systems (e.g., Oracle, SAP, APEX, GPS).
? Advanced proficiency in Microsoft Office 365 (Outlook, Excel, PowerPoint, Word).
Knowledge, Skills, and Abilities:
? Highly self-motivated, professional, and able to work independently or collaboratively.
? Strong communication and presentation skills.
? Skilled in planning, organizing, and synthesizing complex information.
? Effective at managing tense situations and de-escalating issues.
? Flexible and adaptable in a dynamic, rapidly evolving environment.
? Strong customer service orientation and commitment to operational excellence.
? Comfortable working with global and culturally diverse teams.
? Demonstrates core values: Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion.
? Position is office-based in Seattle, Giralda Farms; a minimum of 60% in-office attendance is required.
? Remote work must be performed from a consistent home office setup with reliable internet.
? Evening, weekend, and holiday on-call support may be required.
? Travel up to 10%; international travel no more than once per year.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 40.00/hr.
Location: Seattle Eastlake or Giralda Farms!
Duration: 12 Months
M-F; Standard work hours!
60% On Site Hybrid ( On site Tues, Weds, Thurs)
Summary:
The Sr Specialist, Global Operations Support, Scheduling and Cell Logistics is a key individual contributor responsible for supporting end-to-end patient order management, scheduling master data, and ERP/scheduling systems across global Cell Therapy operations. This role provides subject matter expertise, executes complex operational tasks, and collaborates with regional and global partners to
ensure a seamless patient treatment and delivery experience.
The Sr. Specialist contributes to daily operational execution, system accuracy, market launch readiness, and continuous improvement efforts. This position plays an essential role in enabling a best-in-class customer experience for treatment centers worldwide.
Responsibilities:
? Execute day-to-day patient order management activities, including order initiation, exception handling, order completion, invoicing, credits, and returns.
? Maintain accurate Scheduling Master Data and other operational master data across ERP and scheduling systems for commercial and clinical Cell Therapy programs.
? Monitor automated document creation (e.g., sales orders, purchase orders) and resolve system exceptions in ERP and scheduling platforms.
? Provide timely issue resolution and escalation support for operational challenges related to orders, scheduling, and master data.
? Support ERP and scheduling system enhancements, market launches, and operational readiness activities, including User Acceptance Testing (UAT), requirements gathering, and system validation.
? Maintain and update SOPs, work instructions, and business process documentation to ensure alignment with current operational practices.
? Collaborate routinely with regional SCLT teams (NorAm, EU, APAC) and cross-functional partners in Manufacturing, Production Planning, Commercial, Product Data Management, Allocation & Demand Management, Finance, and external distributors.
? Engage with internal and external stakeholders through in-person, electronic, and virtual channels to support seamless patient treatment center operations.
? Support reporting and KPI tracking efforts; partner with BI&A teams to develop dashboards and tools that monitor operational performance.
? Identify process gaps and opportunities for improvement; contribute to the design and implementation of future-state workflows and continuous improvement initiatives.
? Support deviations, CAPAs, investigations, and operational escalations related to order management, scheduling, and master data processes.
? Participate in cross-functional projects, working groups, and operational meetings as assigned.
? Provide on-the-job training and knowledge sharing in areas of subject-matter expertise to
support team capability building.
? Contribute to a positive end-to-end customer experience for global treatment centers by ensuring accuracy, responsiveness, and operational excellence.
Education and Experience:
? Bachelor’s degree or 4+ years of experience in the pharmaceutical/biotech industry.
? Experience in a regulated (cGMP/FDA) environment.
? Strong background in order management, planning/scheduling, or master data management within supply chain or patient operations.
? Cell Therapy or patient-specific therapy experience preferred.
? Proficiency with ERP and scheduling systems (e.g., Oracle, SAP, APEX, GPS).
? Advanced proficiency in Microsoft Office 365 (Outlook, Excel, PowerPoint, Word).
Knowledge, Skills, and Abilities:
? Highly self-motivated, professional, and able to work independently or collaboratively.
? Strong communication and presentation skills.
? Skilled in planning, organizing, and synthesizing complex information.
? Effective at managing tense situations and de-escalating issues.
? Flexible and adaptable in a dynamic, rapidly evolving environment.
? Strong customer service orientation and commitment to operational excellence.
? Comfortable working with global and culturally diverse teams.
? Demonstrates core values: Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion.
? Position is office-based in Seattle, Giralda Farms; a minimum of 60% in-office attendance is required.
? Remote work must be performed from a consistent home office setup with reliable internet.
? Evening, weekend, and holiday on-call support may be required.
? Travel up to 10%; international travel no more than once per year.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 40.00/hr.