Job Title: Senior Program Manager
Duration: 7 months Assignment
Location: Fully remote
Shift/Hours: 40hours/week, PST hours
 
Summary:

• Client is a global hospitality platform that connects travelers with unique accommodations and experiences around the world. Our mission is to create a world where anyone can belong anywhere.
• The Community Blueprint team, part of Global Operations, aims to improve the quality of the end-to-end customer journey and bridge team silos across product, operations, and policy.
• As a member of the Community Blueprint team, your role will be pivotal in driving strategic program management and roadmap planning for the Unified Quality Enforcement Program (UQE), ensuring that we enhance the guest and host experience through effective quality enforcement initiatives.

 Position Overview:

• We are seeking a highly experienced Senior Program Manager who will focus on roadmap planning and strategic program management for the UQE.
• In this role, you will be responsible for defining, executing, and managing programs that ensure the enforcement of quality standards across client's offerings.
• Your leadership will be crucial in aligning cross-functional teams, setting strategic priorities, and driving initiatives that enhance the quality of the client experience.
• This role requires a blend of program management expertise, strategic thinking, and the ability to influence stakeholders at all levels.

Typical Day:

• Develop and maintain the strategic roadmap for the Unified Quality Enforcement Program, ensuring alignment with organizational goals and priorities.
• Act as the primary liaison between the Community Blueprint team and various functions including product, operations, and policy, facilitating effective communication and collaboration.
• Oversee the planning, execution, and assessment of quality enforcement initiatives, ensuring timely delivery and measurable outcomes.
• Collaborate with cross-functional teams to identify quality standards and best practices that drive operational excellence and improve the guest and Host experience.
• Analyze program performance data to inform decision-making, identify areas for improvement, and drive continuous enhancements to quality enforcement efforts.
• Design and implement program governance frameworks to ensure accountability, transparency, and alignment across all initiatives.
• Present program updates, findings, and recommendations to senior leadership and key stakeholders, effectively communicating complex concepts in a clear and actionable manner.

Skills:

• A bachelor's degree in a relevant field; an MBA or equivalent advanced degree is preferred, with 10+ years of experience in program management, operations, or a related role.
• Proven experience in strategic program management, with a strong track record of leading cross-functional initiatives that drive business impact.
• Excellent analytical skills, with the ability to interpret data and make data-driven decisions to enhance program outcomes.
• Strong project management skills, including the ability to manage multiple projects simultaneously and achieve results in a fast-paced environment.
• Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all levels of the organization.
• A self-starter with a strong problem-solving mindset, capable of navigating ambiguity and driving initiatives forward.
• Demonstrated ability to build relationships and collaborate effectively across diverse teams and functions.
• A passion for quality and a commitment to delivering exceptional experiences for guests and Hosts.
• Proven experience in operations management, project management, or a similar role.
• Proficiency in utilizing project management tools, communication platforms, and collaboration software, such as Google Suite, Asana, Airtable, Figma, Trello, Jira, Slack, Zoom, Miro, Campaign Monitor, Canva.
• Ability to adapt to changing priorities, work independently, and solve problems creatively.
• Strong interpersonal skills with the ability to build relationships and collaborate effectively with diverse teams and stakeholders.
• Strategic thinking and analytical skills to evaluate processes and identify areas for improvement.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $89.50/hr.