Position Title: CAN - IT - Program Manager V
Start Date: ASAP
Duration: 10 months Extension /Conversion Possible
Remote, Onsite, or Hybrid: Hybrid – 2 days on site, 3 days work from home (have flexibility on when you need to come into the office)
Address: 320 Front Street West Insurance, Toronto, Ontario

Job Description:
Accountable for direct or indirect day to day management of a team of IT professionals (including both permanent and contract resources) in supporting assigned business clients / internal partners / stakeholder needs and requirements. May be involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology Functional area.

KEY ACCOUNTABILITIES

CUSTOMER
Manage cross -functional team of IT professionals to support assigned business clients / internal partners / stakeholder needs and requirements
Responsible for project delivery for the set of application in their scope, commissioning projects to be executed by Tech PMs
Establish day to day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own area
Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)
Develop impact assessments and manage assigned portfolio delivery schedule and periodically perform risk assessments to manage operational processes consistent across the portfolio (e.g. time reporting)
Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress, status, and overall health of the portfolio and the individual applications
Assess change requests and issues across the portfolio and identify key items for reporting
Manage vendor relationships for own area and ensure timely/accurate communication and resolution of issues; monitor billings/expenses against contracts
Assist in the assessment of the scope and risk of projects; work with the client, project managers, and/or 3rd party vendors to ensure the development of broad project plans, budgets, and deliverables
Work closely with IT leadership to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products

SHAREHOLDER
Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and that projects meet or exceed expectations
Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting, escalate further as necessary
Assess and review schedule impacts, and works with stakeholders to resolve, and escalate further as necessary
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and cost
Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs
Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate
Maintain proficient knowledge of the competition, customer / industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate
Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements
Keep informed of technology solutions initiatives and IT direction across BG in order to provide strong support to the businesse
Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects

EMPLOYEE / TEAM

Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Work closely with other groups, sharing knowledge of client and customer issues, needs and expectations, and contributing to sound decisions
Establish and maintain open and effective communication with clients, the businesses, and other team members
Contribute to the ongoing development of the team and business partners by sharing information, knowledge and lessons learned on a regular basis
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
Participate in knowledge transfer within the team and business units
Establish effective relationships across multiple business and technology partners, program and project managers



BREADTH & DEPTH
Key role involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology functional area.

Advanced knowledge and understanding of assigned business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing people / projects

Knowledgeable of external competition, industry and/or market trends in relation to own business

Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business)

Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans with a short to medium term business perspective

Manages system enhancements, new releases or projects typically focused on a specific product/application of moderate scope and complexity

Directly or indirectly manages/Leads a group (e.g., ?25) of IT professionals (e.g., developers, analysts, specialists, administrators and project managers)

Orchestrates the development of resolutions, plans and strategies for operational advancement

Generally reports to Sr. Manager or Executive rol

MUST-HAVE Hard Skills:
1.) 8+ years of Program/Portfolio Management
2.) Building portfolio governance frameworks, road mapping, resource and capacity planning, high level financial management
3.) Confluence and Jira experience
4.) Strong ability and experience designing and building foundational capabilities

SOFT SKILLS:
1.) Excellent oral and written communication skills

NICE-TO-HAVE
1.) Clarity experience
2.) Banking experience is preferred
3.) Prior experience in software development, data management/data delivery - managing the lifecyle (standards, policies and procedures)

DISQUALIFIERS – is there any information/experience on a candidate’s resume that would disqualify them from consideration for this position?
1.) Job hopping, multiple short contracts, long gaps without explanation
2.) Someone who only has infrastructure or cloud migration experience


DISQUALIFIERS – is there any information/experience on a candidate’s resume that would disqualify them from consideration for this position?
Job hopping, multiple short contracts, long gaps without explanation
?Someone who only has infrastructure or cloud migration experience 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 70.00/hr.