Job Title: Field Support Analyst
Location: Bloomington-4400 W. 78 Ste 300, MN
Duration: 3-month

Hours: M-F 8am - 5pm


Resource's typical working day:

• Working with Desk side support
• Answering technical support issues
• Working tickets
• Assisting with the distribution of hardware across the country
• Proactive customer service

 
Years of Experience needed:

• 2-3 years IT experience
• 5+ years in customer service

 
Level of Education: H.S. Diploma with technical experience

Systems/Software proficiencies:

• Windows 11
• Office 365
• InTune
• Azure
• Active Directory
• Imaging Process

Certifications/Licenses: Microsoft Certification preferred

Top Must have Skills:

• Great Customer Service Skills
• Ability to communicate with client

Top Nice to have Skills:

• Willingness to learn
• Team Player
• Able to collaborate

 
Interview Process:

• Technical phone screen
• Culture interview (Teams)
• On-Site meeting

 
Description
 

• A minimum of two to three years of related experience and/or training. A
• + PC Technician; -- Both Network + and Dell Hardware certification is a plus
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles.
• Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to comprehend, analyze, and interpret situations.
• Ability to solve problems involving several options. Requires strong analytical and quantitative skills. Exceptional Customer Skills required.
• Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
• Provides level I & II end-user support for software and hardware issues.
• Oversees the daily operations of the local area network.
• Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
• Troubleshoots Desktop Virus and malware issues
• Maintains a daily backup of all network files.
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
• Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
• Provides recommendations of program changes to correct software problems.
• Assists in the purchasing of new computer equipment and peripherals for a specified location.
• Performs software and hardware inventory.
• Basic Administration of Phone and Voicemail systems for site.
• Performs other duties as assigned. No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers.
• May coordinate work and assign tasks.
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
• Errors in judgment may cause short-term impact to co- workers and supervisor.and outcomes.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $28.00/hr.