The Billing and Collections Analyst is responsible for managing a portfolio of customer credit accounts in various capacities within the Financial Operations Team which include: billing, providing exceptional customer service, troubleshooting/resolving past due balances and coordination with other Workday functional teams to assist in resolving issues. The ideal candidate is a highly motivated self-starter, goal driven, an excellent communicator, and enjoys collaborating with people with a diverse set of talents, in a dynamic fast-paced environment.

Job Responsibilities include but are not limited to:

• The preparation of customer invoices and invoice adjustments
• Investigate and resolve billing queries
• Create and maintain customer records
• Review customer contracts
• Assist with month-end responsibilities
• Perform tax related tasks (including sales tax end user schedules)
• Maintain a portfolio of customer accounts which includes: weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements, resolution of purchase order issues and performance of customer account reconciliations as needed
• Interpret customer contract terms and billing schedules
• Analyze past due accounts, determine the reason for non-payment and recommend the best course of action to resolve the past due balances
• Assist in reconciling transactions and balances to maintain accurate accounts
• Assist in the monthly calculation of the bad debt reserve
• Maintain accounts receivable customer files and records
• Investigate and resolve customer queries
• Special projects as assigned

Requirements:

• 3 + years of experience in Financial Operations, Accounts Receivable, Billing, Collections, or relevant customer facing experience