Administrative Assistant I / Returns Representative I
Spectraforce
Woodridge, Illinois
7 days ago
Job Description
Job Title: Administrative Assistant I / Returns Representative I Location: Woodridge, IL 60517 Duration: 5+ Months Schedule: Monday - Friday 8 AM - 5 PM
Position Summary: The Returns Representative I is responsible for accurately handling returns processes to ensure ultimate internal and external customer satisfaction along with maintaining accurate recordings
Top 3 Skills:
Intermediate knowledge of Excel.
SAP
Both verbal and written communication skills.
Responsibilities:
Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers
Follows up on return of RA’s updated before the actual return
Follows up on pending authorizations in a timely manner
Run reports to create new quality notifications and submit authorization form to vendors daily
Update quality notifications with vendor return authorizations
Non-Stock label processing for internal/external customers
Ability to communicate with other departments and manufacturers for return completion
Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
Handle returns in a manner that supports our “No Hassle” returns experience for the customer while balancing the financial impact to the company.
Ownership of returns database and ensures accurate records.
Communicate and correct inaccuracies appropriately.
Operates copier, Onbase scanner, and computer
Performs other duties as assigned
Qualifications:
High school diploma or equivalent
Minimum 2 to 4 years’ experience in customer service, or related transferable skills
Customer-centric and Internet savvy
Strong prioritization and time management skills
Strong MS Office skills
Ability to manage workflow processes
Preferred Qualifications:
Restaurant supply/commercial food service experience
1 year SAP experience
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $16.25/hr - $17.37/hr.
