Owns end-to-end merchant activation for client's $12 Meal Box program after a deal is signed taking a merchant from signed agreement through a fully live menu on Client.
This is a hands-on, technical activation role centered on POS configuration, menu/photo uploads, and persistent merchant follow-up, distinct from Client's pre-sales (deal-closing) and post-sales (account management) roles.
Key Responsibilities
Review and validate submitted merchant menu items against SKU/menu approval criteria (Slack: menu approval-meal-boxes)
Coordinate and troubleshoot photoshoots via Snappr or Ocus — rescheduling, quality issues, and vendor escalations
Upload menu items and photos into DIME and directly into POS systems (Toast, Otter, Square, Urban Piper, Clover) for both tablet and POS merchants
Lead merchant onboarding calls to confirm activation steps, timing, and expectations
Own the unresponsive-merchant follow-up cadence — structured multi-week call/email outreach, escalation, and churn documentation
Maintain accuracy in sales trackers (status, touches, dates, notes in SKU Pipeline and Mx Activations Tracker)
Escalate POS-specific technical issues through the affordable-meals-pos-questions
Slack ticketing workflow QA merchants once live (menu, pricing, photos, $12 Meals visibility) and notify stakeholders Post activation status/wins to cross-functional Slack channels (project-meal-boxes, mealbox-sales)
Required Skills & Experience
Restaurant / food & beverage (F&B) industry experience — flagged by Camdyn as likely more predictive of success in this role than formal education
Hands-on experience with restaurant/retail POS systems (Toast, Square, Clover, Otter, Urban Piper, or similar) comfortable navigating multiple POS back-ends
Prior merchant/customer-facing onboarding, activation, or implementation support experience (e.g., restaurant tech, POS support, SaaS onboarding, or similar CW activation programs)
Strong phone and email outreach skills — persistent, professional follow-up with non-responsive contacts
Detail-oriented data entry and tracker management (accuracy across large, multi-column spreadsheets) Comfortable in Slack-based, ticket/escalation-driven workflows
Able to multi-task across a high-volume pipeline of merchants at different activation stages
Nice to have: Prior exposure to Client Merchant Portal, DIME, or Snappr, or similar marketplace activation tooling Education Requirements: Bachelor's degree Why This Is a New Role Type Pre-sales reps close deals; post-sales reps manage the ongoing relationship. Neither role is scoped or staffed to handle the operational activation workload — POS troubleshooting, photoshoot coordination, and unresponsive-merchant recovery — which is a distinct, repeatable, checklist-driven motion documented in the team's E2E Activation process.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $31.03/hr - $31.85/hr.
