Role: UCaaS Support Engineer
Duration: 12 Months
Location: Westlake, Dallas, TX (occasional visits to Southlake, TX) - on-site 4 days per week- some situations will require 5 days
 
Roles & Responsibilities:
We are seeking an experienced and dedicated UCaaS Support Engineer to join our team. The primary focus of this role is to provide exceptional support for our Unified Communications as a Service (UCaaS) hardware and conferencing rooms. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-centric approach.
Key Responsibilities

• Install, configure, and maintain UCaaS hardware: Ensure all UCaaS devices are functioning correctly and efficiently, with a focus on Cisco Room Devices.
• Support conferencing rooms: Provide technical support for audio/video equipment, ensuring seamless operation during meetings and events.
• Troubleshoot issues: Diagnose and resolve hardware and software problems promptly to minimize downtime and disruptions.
• User training and assistance: Offer guidance to users on the effective use of UCaaS systems, Cisco Room Devices, and conferencing equipment.
• Regular maintenance: Perform routine checks and updates on UCaaS hardware and conferencing room systems to ensure optimal performance.
• Collaboration: Work closely with IT and facilities teams to support the overall technology infrastructure.
• Documentation: Maintain accurate records of installations, configurations, and troubleshooting activities.

Qualifications:

• Experience: Minimum of 3 years in a technical support role, preferably with UCaaS systems and conferencing room hardware, including experience with Cisco Room Devices.
• Technical skills: Proficiency in UCaaS technologies, Cisco Room Devices, Microsoft Teams, M365, audio/video conferencing systems, and related hardware.
• Problem-solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer service: A customer-centric approach with a focus on providing outstanding support and assistance.
• Teamwork: Ability to work collaboratively with IT and facilities teams.

Education:

• A degree in Information Technology, Computer Science, or a related field is preferred.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $35.00/hr.