Business Analyst III
Spectraforce
Bellevue, Washington
3 days ago
Job Description
Job Title – Business Analyst III
Location – Bellevue, WA (Onsite)
Duration – 10 Months
Job Description:
About Us: We are a high-tech company dedicated to providing exceptional customer support and innovative app development solutions. Our Support Engineering Team handles approximately 700 tickets a week, ensuring our customers receive the best service possible.
Job Summary: As a Business Analyst III, you will be the first line of defense in our support team, analyzing customer issues, validating pain points against system records, and ensuring tickets are triaged to the appropriate teams. You will work extensively with dashboards, utilizing tools like Tableau and AWS QuickSight, and perform SQL querying to help alleviate customer pain points. Your role will also involve ad-hoc Chime calls and leveraging data to identify and resolve recurring issues.
Key Responsibilities:
Qualifications:
Preferred Qualifications:
Must Have:
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $45.00/hr.
Location – Bellevue, WA (Onsite)
Duration – 10 Months
Job Description:
About Us: We are a high-tech company dedicated to providing exceptional customer support and innovative app development solutions. Our Support Engineering Team handles approximately 700 tickets a week, ensuring our customers receive the best service possible.
Job Summary: As a Business Analyst III, you will be the first line of defense in our support team, analyzing customer issues, validating pain points against system records, and ensuring tickets are triaged to the appropriate teams. You will work extensively with dashboards, utilizing tools like Tableau and AWS QuickSight, and perform SQL querying to help alleviate customer pain points. Your role will also involve ad-hoc Chime calls and leveraging data to identify and resolve recurring issues.
Key Responsibilities:
- First Responder for high severity events
- Act as the first line of defense in customer support, handling approximately 700 tickets a week.
- Analyze customer issues and validate pain points against system records.
- Triage tickets to the appropriate teams for resolution.
- Develop and maintain dashboards using Tableau and AWS QuickSight.
- Perform basic SQL queries to extract and analyze data.
- Utilize data to identify and alleviate customer pain points and check for recurring issues.
- Participate in ad-hoc Chime calls to address urgent customer concerns.
- Collaborate with cross-functional teams to improve customer service processes.
Qualifications:
- Strong interpersonal communication skills.
- Proficiency in Excel, including pivot tables.
- Experience with basic SQL queries.
- Expertise in developing and maintaining automated dashboards.
- Familiarity with Tableau and AWS QuickSight.
- Ability to handle a high volume of tickets and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Previous experience in a customer support or app development role.
- Knowledge of advanced SQL querying.
- Experience with other data visualization tools.
Must Have:
- Excel (Pivot tables, etc.)
- Basic SQL queries
- Automated dashboards
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $45.00/hr.