Job Title: Operations Analyst II

Duration: 8+ Months

Location: Remote

 

The Legal Operations Shared Services team is an integral part of our Legal Operations team, focused on driving continuing operational efficiency for the client’s Legal department. The team is process and technology oriented, resolving a high volume of cases in support of our Legal and Corporate Affairs teams.

 

The Legal Operations Analyst will manage and execute a variety of services that enable each of the legal practice areas to work in a more efficient and cost effective manner. This individual will use case management, reporting and dashboards to monitor the timely performance and quality of that work, and collaborate with the team to help establish new innovative process improvements to free up attorney time and improve quality of the department’s work product. Reporting to the Legal Operations Manager, this individual will be focused on providing excellent internal and external customer experience while efficiently delivering high-quality work-products that accelerate our journey.

 

The ideal candidate for this role is results-oriented with a demonstrated history of making significant contributions and delivering time-sensitive business-critical services with a strong commitment to upholding work quality standards within a global operations or shared services organization. They should possess a keen interest in understanding how their role aligns with the client's overarching objectives, a passion for enhancing customer satisfaction, and a genuine enthusiasm for optimizing processes and tools.

 

Responsibilities

• Manage a fast-paced queue of support requests and daily case related tasks of varying level of complexity that are a part of the team’s varied service portfolio. Utilize established standard operating procedures and documented processes to drive all issues to resolution, prioritizing customer satisfaction and efficient task execution.
• Develop a deep understanding of the technology, tools, business processes, and legal theory utilized to carry out the range of services within the shared services portfolio performed on behalf of and in collaboration with the various legal business units.
• Take ownership of a designated subset of services within the portfolio becoming the subject matter expert and guiding team members on specific tasks by aligning with business objectives and monitoring performance of service tasks through the creation and interpretation of reports and dashboards.
• Generate and monitor reports and dashboards for services and tasks to analyze data trends and ensure quality. Provide regular status updates to management at both a high level and detailed level on the assigned portfolio.
• May assist senior team members with operational process flows and solution designs, as well as participate in operational enhancement efforts. Gain exposure to the fundamentals of the project and service lifecycle and contribute to process improvement projects as assigned.

 

Required Qualifications

• Experience using the Salesforce Sales Cloud or Service Cloud required.
• Minimum of three years of experience in operations and/or technology services roles (corporate law department or law firm operations experience would be a plus).
• Perform well under pressure, work independently and as a part of a team in a fast paced environment. Flexible and able to quickly change course when the needs of the business and team shift direction or accelerate delivery.
• Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.
• Strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization
• Experience creating dashboards and reports, and ability to apply insights to inform business decision-making.
• Outstanding oral and written communication skills; able to communicate and convey information effectively.
• Demonstrates a high level of professionalism and discretion handling sensitive or confidential information.
• Proficient to expert user-level aptitude in Microsoft Office and/or Google Suite.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

 

Preferred Qualifications

• Demonstrated participation in process improvement initiatives and/or project management experience
• Reporting and Analytics skills in Salesforce Reports and Dashboards, Einstein Analytics, or Tableau.
• Experience with data analysis and reporting; proven ability to analyze, present, and action on raw data (with emphasis on data integrity and accuracy)
• Experience with Apttus, Ironclad, or similar Contract Lifecycle Management tool a plus.
• A general fearlessness regarding the unknown, keen ability to focus, navigate, and function effectively through ambiguity

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $37.00/hr.