Title: Customer Service Representative
Location: Remote
Shift:  8am to 5pm
Duration: 12 Months
 
The Customer Care Sales Coordinator supports internal sales teams, customers, and vendor partners by managing return and recall requests in accordance with company and vendor policies. This role focuses on accuracy, timeliness, and delivering a positive customer experience in a fast-paced environment.
 
Duties:

• Review and process return authorization (RA) requests, including recalls and exception cases.
• Manage end-to-end returns for standard, special order, and direct ship products.
• Generate and distribute return shipping labels for approved returns.
• Coordinate with vendors and manufacturers for return approvals as needed.
• Serve as a primary contact for return-related customer and sales inquiries.
• Ensure compliance with policies, procedures, and service level targets.

Skills:

• Proficient in Microsoft Outlook.
• Experience with the IBM AS400, IBS XT client, and salesforce would be helpful.
• Clear written and verbal communication skills are a necessity.
• Ability to perform in a high-volume environment w/customer service and problem-solving experience.

 
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 23.23/hr.