Business Analyst
Spectraforce
Tempe, Arizona
2 months ago
Job Description
Role: Business Analyst
Duration: 12 months
Location: Chicago, IL or Tempe, AZ MUST be onsite 3 days per week
Additional Information:
Candidate Requirements and Preferences:
Role Focus:
Data Analysis and Reporting: Looking for a candidate with the ability to creatively create reports, analyze data, and identify trends in ServiceNow. Candidates should be capable of parsing through problem tickets and sub-tasks to identify patterns and make recommendations for systemic improvements.
Reporting and Communication: Must have excellent communication skills to write clear, concise executive summaries. Ability to distill complex data into narratives suitable for senior management.
Experience and Skills:
ServiceNow Expertise: Knowledge of ServiceNow for data analysis and reporting, with the ability to understand problem tickets, PTAs, and other relevant data.
Business Analysis: Experience in business analysis is preferred, with a focus on data interpretation and professional writing.
Incident Management: While not a primary requirement, experience in incident management could be relevant, particularly if combined with strong data analysis and communication skills.
ITIL Certification: ITIL certification (V3 or V4) is preferred but not mandatory. A solid understanding of ITIL principles is important.
Project Overview / Contractor’s Role:
Senior Business Analyst – Problem Management
We are looking to hire a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background. This role will assist in identifying “The Big Rocks” or themes/trends/areas of opportunity to help improve IT production stability.
Experience Level: 3
Required Skills and Abilities:
7+ years of Business Analyst experience
3-5 years of Incident Management experience
3-5 years of Problem Management experience
EXCELLENT Communication skills
Communicating ideas and viewpoints to executives and senior management
Acting as a liaison between business and IT groups.
Knowledge of ServiceNow reports/reporting
Proficiency in MS Office (Word, Excel, PowerPoint)
Knowledge of Microsoft Visio and Access is advantageous
Create ad hoc reports to demonstrate theory/risk/finding
Build/maintain relationships with key stakeholders
Identify innovative ways to increase IT Availability/Stability
Creating monthly metric and performance reports
Proven experience as a business analyst
Handle multiple projects in a fast-paced environment
Excellent problem-solving and analytical skills
Bachelor’s degree in business, accounting, IT or any related field
ITIL Certified would be a plus
Tasks & Responsibilities:
> Data mining ServiceNow Incident and Problem data looking for areas of opportunity
> Researching and proposing possible solutions, and writing reports to support findings
> Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
> Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
> The “Big Rocks” that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas.
> Utilize the monthly reports to identify business areas in need of improvement
To be successful as a senior business analyst, you should be self-motivated, have creative troubleshooting skills, have a solid grasp of standard enterprise technologies, be able to work collaboratively across process areas, and effectively communicate findings and recommendations. Ultimately, a top-performing senior business analyst should be able to identify ways in which to improve customer satisfaction.
Why is this role important to your team/the project/the company? ServiceNow Problem and Incident Management is used across the enterprise – these resources will be helping with enhancements and modifications that need to be done affecting bot the tech side and the business side.
Preferred industries or clients you have had success hiring from in the past? Financial Industry is a plus
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $58.13/hr.
Duration: 12 months
Location: Chicago, IL or Tempe, AZ MUST be onsite 3 days per week
Additional Information:
Candidate Requirements and Preferences:
Role Focus:
Data Analysis and Reporting: Looking for a candidate with the ability to creatively create reports, analyze data, and identify trends in ServiceNow. Candidates should be capable of parsing through problem tickets and sub-tasks to identify patterns and make recommendations for systemic improvements.
Reporting and Communication: Must have excellent communication skills to write clear, concise executive summaries. Ability to distill complex data into narratives suitable for senior management.
Experience and Skills:
ServiceNow Expertise: Knowledge of ServiceNow for data analysis and reporting, with the ability to understand problem tickets, PTAs, and other relevant data.
Business Analysis: Experience in business analysis is preferred, with a focus on data interpretation and professional writing.
Incident Management: While not a primary requirement, experience in incident management could be relevant, particularly if combined with strong data analysis and communication skills.
ITIL Certification: ITIL certification (V3 or V4) is preferred but not mandatory. A solid understanding of ITIL principles is important.
Project Overview / Contractor’s Role:
Senior Business Analyst – Problem Management
We are looking to hire a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background. This role will assist in identifying “The Big Rocks” or themes/trends/areas of opportunity to help improve IT production stability.
Experience Level: 3
Required Skills and Abilities:
7+ years of Business Analyst experience
3-5 years of Incident Management experience
3-5 years of Problem Management experience
EXCELLENT Communication skills
Communicating ideas and viewpoints to executives and senior management
Acting as a liaison between business and IT groups.
Knowledge of ServiceNow reports/reporting
Proficiency in MS Office (Word, Excel, PowerPoint)
Knowledge of Microsoft Visio and Access is advantageous
Create ad hoc reports to demonstrate theory/risk/finding
Build/maintain relationships with key stakeholders
Identify innovative ways to increase IT Availability/Stability
Creating monthly metric and performance reports
Proven experience as a business analyst
Handle multiple projects in a fast-paced environment
Excellent problem-solving and analytical skills
Bachelor’s degree in business, accounting, IT or any related field
ITIL Certified would be a plus
Tasks & Responsibilities:
> Data mining ServiceNow Incident and Problem data looking for areas of opportunity
> Researching and proposing possible solutions, and writing reports to support findings
> Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
> Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
> The “Big Rocks” that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas.
> Utilize the monthly reports to identify business areas in need of improvement
To be successful as a senior business analyst, you should be self-motivated, have creative troubleshooting skills, have a solid grasp of standard enterprise technologies, be able to work collaboratively across process areas, and effectively communicate findings and recommendations. Ultimately, a top-performing senior business analyst should be able to identify ways in which to improve customer satisfaction.
Why is this role important to your team/the project/the company? ServiceNow Problem and Incident Management is used across the enterprise – these resources will be helping with enhancements and modifications that need to be done affecting bot the tech side and the business side.
Preferred industries or clients you have had success hiring from in the past? Financial Industry is a plus
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $58.13/hr.