Operations Manager – Life Insurance

Location Atlanta, GA (Hybrid)

In-Office: Tue – Thu | In-Office: Tuesday – Thursday | Hours: 9:00 AM – 6:00 PM EST

Fulltime

About the Role

We are seeking an experienced Operations Manager to lead Life Insurance operations for a strategic client. This

role owns delivery governance, operational excellence, and continuous improvement across policy administration

and financial operations in a regulated environment. Deep Life & Annuities expertise, Infosys McCamish platform

proficiency, and bilingual fluency in Spanish or Portuguese are mandatory requirements.

Key Responsibilities

• Client Governance — Manage SLAs, risks, and executive reporting; partner with senior client stakeholders to shape the operational roadmap and resolve issues with clear root-cause actions.
• Operations Excellence — Standardize and improve SOPs to maintain accuracy, efficiency, and audit readiness; enforce financial controls and proactively close control gaps.
• Platform & Technology — Leverage the Infosys McCamish platform to optimize throughput and compliance; pilot and scale analytics, RPA, and GenAI tools with appropriate controls.
• People & Performance — Lead a cross-functional team through goal setting, coaching, and data-driven performance reviews; build domain depth via structured learning and LOMA pathways.
• Change Management — Execute structured change initiatives for enhancements, new products, and regulatory updates, ensuring smooth transitions and BAU handoffs.
• Compliance & Improvement — Maintain regulatory compliance and audit evidence; drive a continuous improvement pipeline informed by defect analysis, VOC, and control results.
• Reporting & Insights — Translate operational metrics to P&L impact; maintain a leadership dashboard and frame investment cases for automation and AI with ROI trade-offs.
• Training & Knowledge — Keep SOPs, playbooks, and training materials current; deliver structured training for internal teams and client stakeholders on process changes.

Required Qualifications

• Proven experience in Life Insurance operations management across the Life & Annuities value chain, including policy administration and financial controls.
• Wide variety of BPO, Management Consulting and Business Consulting engagement experience
• Track record managing senior client stakeholders and owning outcomes in a regulated environment.
• Bilingual proficiency in Spanish or Portuguese — mandatory.
• Strong analytical skills with the ability to translate operational data into financial insights.

Preferred Qualifications

• LOMA certifications (FLMI or ALMI) — strongly preferred.
• Hands-on experience with RPA, GenAI/Copilot tools, or analytics platforms in an insurance operations setting.
• Demonstrated success leading process improvement initiatives with measurable outcomes.
• Knowledge of the Infosys McCamish platform and related systems.

Core Competencies

• Life Insurance Knowledge — Expert understanding of L&A operations, value chain, and financial controls with the ability to apply domain judgment to complex decisions.
• Business Acumen — Translates operational metrics to P&L impact; frames automation, AI, and training investments with ROI and risk trade-offs.
• Customer Orientation — Builds strong client and stakeholder relationships through proactive communication and high-quality, timely delivery.
• Change Management — Manages process changes and implementations with structured transition planning, training, and governance.
• Innovation Mindset — Identifies and scales analytics, RPA, and GenAI improvements in production workflows with appropriate auditability and controls.