Job Title: Operations Support Administrator / Logistics Associate II, (Part-Time)
Location: On-site (Location: Buffalo, NY office) 
Hours: 25-30 hours per week (Part-Time, Temporary Role)
Duration: 4 months with extension or conversion possibility. 

Position Summary:

As we continue to enhance automation and evaluate our team structure, we are navigating through short-term staffing challenges. Role will be on-site, focused on assisting in core operational areas such as claims processing, track and trace, quality ticketing, loss research, and reporting.

Key Responsibilities:

• Claims Management:
  • Support in the review, processing, and resolution of freight and product claims.
  • Collaborate with internal and external partners to gather required documentation and track claim status.
• TQ (Ticket/Quality) Processing:
  • Assist with tracking and resolving quality tickets to ensure timely follow-up and closure.
  • Escalate recurring issues to leadership for root cause analysis.
• Track & Trace:
  • Monitor in-transit shipments to ensure timely delivery.
  • Proactively communicate delays and work with carriers and customers to resolve service disruptions.
• Loss Research (Apple Program):
  • Conduct detailed investigations on reported losses, focusing on Apple-specific product losses.
  • Compile findings and present actionable insights to the Loss Prevention team.
• Trailer Audit Scheduling:
  • Assist in scheduling and coordinating trailer audits to ensure compliance with operational standards.
  • Work with warehouse and transportation teams to maintain accurate audit records.
• Loss Prevention Reporting and Project Support:
  • Help generate routine and ad hoc reports to support Loss Prevention initiatives.
  • Assist with ongoing projects, data collection, and process improvements related to security and compliance.

Qualifications:

• Prior experience in logistics, transportation, supply chain operations, or a related field preferred.
• Strong organizational and multitasking skills.
• Excellent communication skills (written and verbal).
• Ability to work independently with minimal supervision and in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Strong attention to detail and accuracy.

Preferred Skills (Not Required):

• Familiarity with claims processes and track & trace systems.
• Experience with Loss Prevention processes and reporting.
• Knowledge of transportation and trailer audit compliance.

Work Environment:

• On-Site Role: Standard office environment within our Buffalo facility.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.