Job Title: Customer Service Account Specialist
Location: Murray, UT 84123 (HYBRID, Tues-Thurs in office (M, F remote))
Duration: 6 Months (Possibility of extension depending upon business requirements and performance)
 
Qualifications:

• Previous customer service, sales or supply chain experience and a Bachelor’s Degree desired.
• Strong organization, planning, problem solving, analytical and leadership skills
• Knowledge of supply chain/logistics in consumer products or related industry preferred with a strong customer focus.
• Ability to build effective working relationships across functional areas
• Experience in SAP (OTC core)

 
Responsibilities:

• The Customer Service Account Specialist (CSAS) is responsible for customer orders from newly divested retailer brands acquiring company and is the customer-advocate within the organization Supply Chain that demonstrates a commitment to the execution of transactions necessary to ensure product surety to customer
• Monitors status of all open orders to ensure timely delivery and provide customer service regarding order status and logistics issues
• Transaction entry for all orders received in organization ERP to ensure PO receipt, Delivery Creation, Pick/Pack and Goods Issue, coordination with transportation team ensuring capacity and scheduling activities take place and invoicing activities when all key transaction steps are completed
• Key decision-making activities include: communication to internal planners at St Louis plant, Bowling Green plant and transportation partners, as well as communication back to the customer
• Key point of contact for all customer supply chain activities
• Analyze customer data, order size, order frequency, in-stocks, on-time, customer penalties looking for trends and opportunities to improve results
• Understand expectations and role, then own the process.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/hr.