Job Title: Project/Program Manager I
Location: North Reading, MA
Duration: 06 Months

• Responsible for the coordination and completion of project/program. Oversees all aspects of projects/program.
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project/program. Prepares reports for upper management regarding status of project/program.
• May require a bachelor's degree and 2-4 years of experience in the field or in a related area.
• Familiar with a variety of the field's concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

 
This role encompasses a wide range of responsibilities, including end-to-end deployment order management, handling Problem Service Reports, providing post-deployment support, managing internal material requisitions, and troubleshooting delivery and supply gaps.
The role requires a proactive and motivated self-starter who is passionate about operational processes, capable of analyzing trends, and recommending as well as implementing process improvements.
The ideal candidate will possess a strong enthusiasm for technology and a drive to elevate operational standards. They should also demonstrate excellent writing and communication skills, sound judgment, and a keen attention to detail, all while actively supporting and fostering a culture of inclusion within the team. In this role, the Supply Chain Project Manager will be responsible for managing multiple Deployment Engineering projects simultaneously. The manager will collaborate closely with procurement and logistics teams to ensure site health readiness and will communicate this readiness to customers. Additionally, the role involves resolving and troubleshooting customer ticket issues, addressing system deficiencies, and driving operational excellence by contributing to key performance indicators (KPIs) and service level agreements (SLAs). The Deployment Order Manager will also play a crucial role in contributing to process improvements, cost optimization, and sustainability initiatives in partnership with Robotics Supply Chain leadership.
 
Manage Deployment Engineering orders for multiple projects at a time.
• Collaborate and communicate with internal/external stakeholders on site health readiness and maintain high bar of delivery excellence.
• Execute Equipment Install Plan (EIP) vs Sales Order (SO) mismatches; resolve and troubleshoot customer ticket issues.
• Present confidently to executives as well as other large audiences.
• Drive operational excellence by contributing to KPIs and SLAs.
• Drive OM process improvements, cost optimization and scalability initiatives in collaboration with Robotics Supply Chain leadership.
• Actively support and foster a culture of inclusion.
• Maintain/update internal documentation for internal training and reference
 
Basic Qualifications
• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Bachelor's degree in STEM or MBA
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Strong Math, Logical, Problem Solving skills
•Conceptual understanding of systems, and configuration management
 
Preferred Qualifications
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in project management, stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Order Management functional experience in Manufacturing organization
• Experience in requirement gathering and ability to write clear and detailed requirement document
 
 
KPI: On time delivery and clear to deploy/site health
 
Leadership Principles:
1. Dive Deep
2. Ownership
 
End to End experience in Supply Chain
Ability to deep dive into complex problems and develop mitigation plans
Drive execution by partnering with cross functional teams
  

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.00/hr.