Program Manager
Spectraforce
Cambridge, Massachusetts
Remote
7 days ago
Job Description
Job Title: Program Manager
Duration: 12 Months
Location: Remote
Summary:
The core purpose of position is the responsibility for managing and enhancing our learning pro-grams, learning portal and key projects as assigned by OL&CM leads, and provide support for strate-gic instructional design projects.
They are responsible for the day-to-day management and curation of Learning assets on the GMS/GQ Learning Portal, Veeva & LMS with ID & LMS Admin colleagues in OL&CM.
In addition to these core tasks, the role will involve supporting key skilling and capability development projects across GMS/GQ. This will include assisting with project planning and execution to providing valuable data analytics that inform our strategies and decisions in OL&CM to make data-driven improvements to our learning & skilling programs.
ACCOUNTABILITIES
- Responsible for managing our SharePoint sites, ensuring they are up-to-date, user-friendly, and an effective resource for our team and well marketed to our customer base in GMS/GQ. Use cutting edge learning technologies to engage multi-generational workforce in enhanced learning experiences (20%)
- Play a crucial role in communicating about our learning programs, keeping everyone informed and engaged with the latest developments and opportunities, including initiatives associated with our learning investment for skilling & capability building (15%)
- Partner with Organizational Learning & Change Management (OL&CM) Leads to create information sharing packs for learning leads calls, and ensure decks are issued 1 week in advance of monthly calls (10%)
- Partner with the OL&CM leads to manage GMS/GQ Learning Academies assets – content is current, active and all links are functioning (10%)
- Collaborate with instructional designer and OL&CM Leads to create adaptive learning content that aligns with role-specific requirements, specifically targeting non-GxP content (15%)
- Manage metrics on utilization of assets for Learning KPI metrics reporting and use data analytics to identify learning gaps and tailor content to site & function learning roadmap needs. (15%)
- Provide support and training to instructional designers on using AI tools and interpreting data analytics (15%).
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise (Breadth and depth of knowledge, application and complexity of technical knowledge)
• SME on knowledge management tools and processes, such as Sharepoint and learning technologies (Edcast LxP, and SuccessFactors LMS)
• Excellent organizational and project management skills essential. Ability to prioritize multiple inputs and customer suggestions beneficial
• Adapt to work priorities in response to complex or rapidly changing environment. Has the context of global, regional & site learning needs to drive key elements of the role requirements
• Deliver results to project timelines with limited resources in a highly matrixed organization.
• Develop and execute strategies with minimum guidance.
• Communicate effectively at all levels of the organization.
• Flexibility and ability to assimilate new knowledge and standards quickly
Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)
Expects all employees to embody the following:
Values and Priorities
• Values – Integrity, Honesty, Fairness, Perseverance
• Priorities – Patient Trust, Reputation, Business
• Develop and execute Learning strategies with minimum guidance.
• Influence people at all levels in the business
• Demonstrated ability to lead, coach and develop colleagues in learning roles as needed.
Decision-making and Autonomy (The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-soliving)
• Adapt to work priorities in response to complex or rapidly changing environment. Has the context of global, regional & site leaning needs
• Resolve any issues with tact and discretion and escalate if appropraite
Interaction (The span and nature of one’s engagement with others when performing one’s job, internal and external relationships)
• Operate in a multicultural environment across multiple timezones and languages
• Support cross-functional teams and collaborate effectively with key stakeholders in Global Quality, DD&T, Communications and HR.
• Influence people at all levels in the business in a highly matrixed environment
• Coordinate with the Head of OL&CM, and team members to deliver the expectations of the GMS/GQ Learning and Skilling strategy.They will also partner with site and center function learning leads or Points of Contact (POC), Business Excellence Leads, and Operational Excellence partners.
• The incumbent may be in contact with customers, CMOs, vendors and consultants and external Benchmarking bodies or external industry contacts as it relates to staying current on learning methodologies and tools.
Innovation (The required level of scientific knowledge, knowledge sharing, innovation and risk taking)
• Deliver results to project timelines with limited resources.
• Excellent working knowledge and SME on Learning Technologies and their application in a GxP/non-GxP environment.
Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural considerations)
• The incumbent will be involved in complex problem resolution and will work with minimal direction. Appropriate structured problem solving techniques will be used to resolve business problems with focus on compliance and business risk in all solutions. Extensive database experience and programming capabilities desirable as is a background in Sharepoint, Communications, Instructional Design and AI are critical core skill requirements.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Education / experience
• Minimum of 5+ years of experience in training, knowledge management and instructional design, with an emphasis on AI tools & Sharepoint and Communications management. Robust knowledge of pharmaceutical manufacturing and regulatory compliance is needed. Experience in deployment of KM strategies in global biotech / pharmaceutical manufacturing is preferred.
• BS in Science or Engineering discipline preferred, 3 - 5 years of experience in biopharmaceutical environment. Training qualification (Certificate or Diploma level preferred), with experience in knowledge management and social learning skills. Strong technical/systems background desirable.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $50.00/hr.
Duration: 12 Months
Location: Remote
Summary:
The core purpose of position is the responsibility for managing and enhancing our learning pro-grams, learning portal and key projects as assigned by OL&CM leads, and provide support for strate-gic instructional design projects.
They are responsible for the day-to-day management and curation of Learning assets on the GMS/GQ Learning Portal, Veeva & LMS with ID & LMS Admin colleagues in OL&CM.
In addition to these core tasks, the role will involve supporting key skilling and capability development projects across GMS/GQ. This will include assisting with project planning and execution to providing valuable data analytics that inform our strategies and decisions in OL&CM to make data-driven improvements to our learning & skilling programs.
ACCOUNTABILITIES
- Responsible for managing our SharePoint sites, ensuring they are up-to-date, user-friendly, and an effective resource for our team and well marketed to our customer base in GMS/GQ. Use cutting edge learning technologies to engage multi-generational workforce in enhanced learning experiences (20%)
- Play a crucial role in communicating about our learning programs, keeping everyone informed and engaged with the latest developments and opportunities, including initiatives associated with our learning investment for skilling & capability building (15%)
- Partner with Organizational Learning & Change Management (OL&CM) Leads to create information sharing packs for learning leads calls, and ensure decks are issued 1 week in advance of monthly calls (10%)
- Partner with the OL&CM leads to manage GMS/GQ Learning Academies assets – content is current, active and all links are functioning (10%)
- Collaborate with instructional designer and OL&CM Leads to create adaptive learning content that aligns with role-specific requirements, specifically targeting non-GxP content (15%)
- Manage metrics on utilization of assets for Learning KPI metrics reporting and use data analytics to identify learning gaps and tailor content to site & function learning roadmap needs. (15%)
- Provide support and training to instructional designers on using AI tools and interpreting data analytics (15%).
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise (Breadth and depth of knowledge, application and complexity of technical knowledge)
• SME on knowledge management tools and processes, such as Sharepoint and learning technologies (Edcast LxP, and SuccessFactors LMS)
• Excellent organizational and project management skills essential. Ability to prioritize multiple inputs and customer suggestions beneficial
• Adapt to work priorities in response to complex or rapidly changing environment. Has the context of global, regional & site learning needs to drive key elements of the role requirements
• Deliver results to project timelines with limited resources in a highly matrixed organization.
• Develop and execute strategies with minimum guidance.
• Communicate effectively at all levels of the organization.
• Flexibility and ability to assimilate new knowledge and standards quickly
Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)
Expects all employees to embody the following:
Values and Priorities
• Values – Integrity, Honesty, Fairness, Perseverance
• Priorities – Patient Trust, Reputation, Business
• Develop and execute Learning strategies with minimum guidance.
• Influence people at all levels in the business
• Demonstrated ability to lead, coach and develop colleagues in learning roles as needed.
Decision-making and Autonomy (The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-soliving)
• Adapt to work priorities in response to complex or rapidly changing environment. Has the context of global, regional & site leaning needs
• Resolve any issues with tact and discretion and escalate if appropraite
Interaction (The span and nature of one’s engagement with others when performing one’s job, internal and external relationships)
• Operate in a multicultural environment across multiple timezones and languages
• Support cross-functional teams and collaborate effectively with key stakeholders in Global Quality, DD&T, Communications and HR.
• Influence people at all levels in the business in a highly matrixed environment
• Coordinate with the Head of OL&CM, and team members to deliver the expectations of the GMS/GQ Learning and Skilling strategy.They will also partner with site and center function learning leads or Points of Contact (POC), Business Excellence Leads, and Operational Excellence partners.
• The incumbent may be in contact with customers, CMOs, vendors and consultants and external Benchmarking bodies or external industry contacts as it relates to staying current on learning methodologies and tools.
Innovation (The required level of scientific knowledge, knowledge sharing, innovation and risk taking)
• Deliver results to project timelines with limited resources.
• Excellent working knowledge and SME on Learning Technologies and their application in a GxP/non-GxP environment.
Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural considerations)
• The incumbent will be involved in complex problem resolution and will work with minimal direction. Appropriate structured problem solving techniques will be used to resolve business problems with focus on compliance and business risk in all solutions. Extensive database experience and programming capabilities desirable as is a background in Sharepoint, Communications, Instructional Design and AI are critical core skill requirements.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Education / experience
• Minimum of 5+ years of experience in training, knowledge management and instructional design, with an emphasis on AI tools & Sharepoint and Communications management. Robust knowledge of pharmaceutical manufacturing and regulatory compliance is needed. Experience in deployment of KM strategies in global biotech / pharmaceutical manufacturing is preferred.
• BS in Science or Engineering discipline preferred, 3 - 5 years of experience in biopharmaceutical environment. Training qualification (Certificate or Diploma level preferred), with experience in knowledge management and social learning skills. Strong technical/systems background desirable.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $50.00/hr.