Job Title: ASO Readiness Program Manager
Job Duration: 12 months assignment
Job Location: Austin, TX 78727 - Hybrid (Some flexibility will be needed as required to work onsite on Monday & Friday)

Job Description:

• The Client’s Store Online Readiness Program Manager is responsible for strategizing, planning and successfully managing the launch of client products and programs worldwide. Aligning people, process and technologies, the Program Manager will ensure the integrity of the launch moment enhanced by delivering an exceptional customer experience
• The Client Store Online Readiness Program Manager is the advocate for the customer and represents the voice of client store online with partner teams, across marketing, commercial, finance, content & online buy flow, supply chain operations, engineering, legal and external partners.
• The Client Store Online Readiness Program Manager is a natural leader and facilitator; a strategic thinker who can “connect the dots” at multiple levels; is driven, organized and detail oriented; communicates with ease at all levels; is adept at facilitating actions and resolving conflicts; manages through relationships and influence; thrives in a dynamic ambiguous environment; and displays grace under fire.
• In this role, you will be responsible for managing strategic online priorities through launch, and driving the program-level closed-loop process for better efficiency and improvements. You will own and manage the detailed online plan of record, connecting all workstreams, program timelines and deliverables, and ensuring smooth operations of all execution workstreams. Through the program lifecycle, you will manage leadership and partner communications, ensuring alignment and clarity. Analyze and track new and emerging risks and develop comprehensive risk mitigation & contingency plans.

Responsibilities:

• Center point for ASO, connecting all teams and workstreams, ensuring the best customer experience at launch and the integrity of the orders.
• Collaborate on and influence Online strategy at launch. Own and deliver content + features plan with clear deliverables & timelines. Track and manage evolving priorities with appropriate trade-offs. (With WWPM, Marcom, Digital Merch, Finance and Retail Commercial teams).
• Drive detailed operational and systems plan of record and implementation, and managing readiness across internal and external systems (with Ops, RCC and IS&T).
• Drive effective change management with the new and changing Client and Retail programs (with Product Management and IS&T).

Minimum Qualifications:

• 6+ years program management experience, managing and delivering strategic initiatives, showcasing ability to connect workstreams to business priorities, strong influencing skills & coordinating members from a broad cross-functional team to work towards one goal/outcome.
• Experience working cross-functionally across multiple levels of a highly matrixed organization.
• English business proficiency.
• BS/BA degree required.

Preferred Qualifications:

• MBA or an advanced degree is a plus.
• Experience in eCommerce, Internet, or multi-channel environment with relevant technical and business acumen.
• Demonstrated success in influencing strategy and direction through data-driven insights.
• Exceptional communication, storytelling, and presentation skills.
• Demonstrates client’s values of inclusion and diversity.

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $70.96/hr.