Position Title: Customer Service Representative
Work Location: Lake Forest, IL, 60045
Assignment Duration: 9 months
Work Schedule: Hybrid
Work Arrangement: Required to report onsite 2.5 days a week (Lake Forest)

Position Summary:

• Respond to internal and external inquiries via telephone, internet, and correspondence, providing exceptional service through all communication channels.

• Act as a liaison for customers, maintaining database records of customer profiles, preparing status reports, and addressing customer and sales force inquiries.

• Possess comprehensive knowledge and skills in your area, understanding the impact of related areas, and maintaining a thorough understanding of company trade policies, SOPs, and business processes.

• Take the initiative to connect with other projects, represent your department on cross-functional teams, and collaborate with management to improve business practices and procedures.

• Proactively share knowledge and expertise with your work group, promoting teamwork, motivating others to achieve team objectives, and serving as a role model and mentor for less experienced colleagues.

• Manage personal time, professional development, and workflow, assisting less-experienced colleagues, tracking resources, and providing detailed reports.

• Work independently under general supervision, completing recurring assignments, establishing relationships with other processes, and referring only new or unusual problems to the supervisor.

• Ensure work is periodically reviewed for soundness of judgment and adherence to guidelines, consistently exceeding accuracy targets and quality standards.

• Monitor orders, claims, disputes, and financial transactions to ensure accurate and timely processing, partnering with customers, Deduction Specialists, and the credit department to resolve deductions.

• Act as a triage point for external calls, assessing and redirecting them to appropriate stakeholders, and working collaboratively with internal teams, including customer service, credit collections, distribution, and key business leads.

Qualification & Experience:

• High School Diploma or GED with at least 2 years of experience

• Experience in sales, operations, and compliance

• Excellent customer service skills, supporting internal and external customers

• Excellent verbal and written communication skills with demonstrated telephone skills

• Proficient keyboard skills, including 10-key pad

• Strong problem-solving skills and attention to detail

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously

• Bilingual Spanish (oral/written) – Preferred

• Call center experience

• Proficiency in using customer relationship management (CRM) software

• Experience with data analysis and reporting

• Excellent interpersonal skills and the ability to build strong relationships with customers and colleagues

• Adaptability and flexibility in handling changing work environments and priorities

• Strong conflict resolution and negotiation skills

Required Skills and Qualifications:

• Hard Skills:

  1. Strong Attendance and Reliability

  2. Ability to Multitask in a Fast-Paced Environment

  3. Exceptional Customer Service Skills

  4. Proficiency in Navigating Multiple Systems

• Additionally:

  1. Technologically Proficient

  2. Working Knowledge of Microsoft Excel

  3. Experience with SAP (or similar ERP systems)

 

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $17.79/hr.