Job Title: Customer Service Representative I
Location: King of Prussia, PA 19406
Duration: 3+ months
Shift: 8am-5pm

Work Schedule: Hybrid- in office three days a week- Wednesday is mandatory- other days are selected by HM. Hybrid starts after training period. 4 weeks at least
 
Job Responsibilities:
What you will do:

• Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone.
• Manage orders through the entire life cycle (order entry to invoice).
• Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment.
• Arrange appropriate logistics when necessary, shipping and tracking.
• Proactively mitigate customer service issues and escalate to the Customer Service Manager or Manager where appropriate.
• Be able to work in a fast-paced environment while handling high volume email communications.
• Provide exception management, such as ensuring credit issues are resolved.
• Be able to work collaboratively with a team and on your own.
• Self-motivated, proactive, problem solver.

 
Minimum Qualifications

• Bachelor’s degree or high school diploma and 2 years of robust customer service experience
• Excellent written, verbal and communication skills
• Be self-motivated, results oriented, and proactive.
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to work in our King of Prussia, PA office on a hybrid schedule (3 days a week).

 
Preferred Qualifications

• Understanding of chemistry or other sciences
• Experience with SAP or other ERP systems.

 
Required Skills:

• Well versed in Excel
• Attention to detail
• Organizational skills

 
Preferred Skills:

• SAP experience

 
Soft Skills Required:   

• CSR background

 
Education/Experience Requirement:  

• Background in science(chemical/engineering)

 
Education Preferred:  

• BA

 
Interview Process:      

• Teams/ in person          

 
Number of Interviews & Duration of Interview:        

• 2 interviews/45min teams and 1 hour in person

 
Who will be Conducting the Interview:          

• Team leads conducting teams interviews

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $21.77/hr.