Title: Operations Coordinator V/ Partner Operations Manager, Business Messaging
Location: Remote (EST)
Duration: 12 Months

Description:

• Monetization Partnerships team is looking for a strategic and operationally-strong Partner Operations Manager with focus on WhatsApp.
• The person will work with key partners, support a data and analytics function, and help set the strategy for the Business Messaging team and partner management in the region.
• The Partner Operations Manager works to ensure a seamless experience for partners on our platform through deep product expertise and business analytics.
• Success in this position requires strong consultative sales and analytical skills, a focus on client service, excel at working with internal cross-functional partners, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.

Responsibilities:

• Manage tactical execution tasks of WhatsApp Partnerships’ programs, including partner onboarding, MDF, partner payouts for various incentives and Opportunity Management on Salesforce.com
• Manage support tickets and escalations from partners, and ensure issues are resolved in a timely and efficient manner
• Assist in organizing and streamlining regular communications to partners, including surveys, marketing announcements, product updates, and pilot/research requests.
• Work with Engineering and Product teams to resolve and troubleshoot technical issues for partners when they arise
• Be the go to person for partners for any operational and sales related issues.
• Analyze data and insights to guide strategy, implementation and drive incremental usage of business messaging solutions.
• Serve as an internal expert in connecting teams to products, solutions engineering and operational solutions to guide partners and prospects to overcome technical and business challenges.
• Identify operational opportunities and help improve or innovate new processes to drive strategic growth and improve performance of WhatsApp partners.
• Proactively analyze and communicate metrics and vertical trends as they relate to business messaging.
• Work with program, deal desk and cross functional teams to develop right effective incentives and investments for strategic partners

Minimum Qualifications:

• 7+ years experience in operations, consulting, strategic partnerships, account, customer success or pre-sales roles.
• Experience storytelling through data, and communicating those insights to varied audiences and senior management internally and externally.
• Quantitative thinker with advanced Excel skills, experience with analyzing datasets and delivering actionable insights.
• Ability to manage complex work streams while maintaining strict attention to details.
• Passionate about problem-solving, going deep into an issue, and explaining the ‘why’ and not just the ‘what’ of a trend
• Willingness to get scrappy, and unafraid of dealing with ‘dirty data’
• A self-starter with a track record of taking initiative
• Experience working cross-functionally, and prioritizing projects and responsibilities on behalf of multiple stakeholders.
• Proven track record of delivering on quota and obtaining positive reviews

Preferred Qualifications:

• Experience in channel sales organizations with enterprise SaaS businesses.
• Cloud Infrastructure knowledge, example: VM load balancing, core optimization, database management.
• A preferred knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS a plus.

Position is offered by a no fee agency. 
Location : Remote Location, Remote Location, Florida, United States, 33602 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $42.00/hr.