Job Title: Business Systems Consultant III
Duration: 12 months
Location: Remote
Summary: 

• This contractor will be in Corporate HR Group- Service Center and will be supporting the team on a daily basis with software support, day- to- day support for application issues; and modifications that are needed to the application.

Schedule:

• Days: Mon- Fri
• Hours: 8-5Pm Eastern Standard time

Skills:

• Service Now Experience- 3years minimum
• HRSD- Human Resource Service Delivery- highly preferred

Position Summary:

• This senior level Professional position is responsible to lead business system application process improvements and system enhancements. Serves as subject matter expert between vendors, business areas, Legal and IT, for support, system projects and implementations. Leads projects with higher complexity and risk.

Duties And Responsibilities:

• 100% (Duties may vary based on business area supporte).

Project Work:

• Serves as a project lead and/or contributes to the leadership of projects.
• Develops and/or contributes to project documentation including timelines, initiation document, work break down structure, estimates, etc.
• Identifies stakeholders, business problems, business objectives related to system issues and projects while accounting for the impact across other business functions and systems.
• Analyzes and uses data to recommend business systems solutions.
• Participates in design review sessions ensuring compliance to requirements, system standards, and usability.
• Conducts meetings with customer groups and/or IT, including senior management, to present findings and recommendations and influences decisions on proposed ideas.
• Conducts, coordinates and/or participates in the design, development and delivery of the training related to assigned projects.
• Conducts and or coordinates communication efforts as it relates to projects to include status, timelines, scope changes, risks and issues, rollouts, etc.
• Contributes to the post implementation review and may make recommendations for process changes relative to specific platform or application.

Project Coordination:

• Serves as primary and/or secondary resource to document, monitor and coordinate resolution of system issues per established processes. Escalates issues as needed.
• Creates/contributes and executes a post implementation plan in coordination with Project Manager.
• Resolves escalated issues and may resolve issues on an infrastructure level.
• May researches and shares industry best practices.
• May develop external networking relationships using a variety of methods and recommends industry best practices to overall projects.

Technical Resource:

• Serves as an expert resource and provides direction for system issues and problem solving.
• Serves as subject matter expert related to multiple system applications or business processes.

Requirements Gathering:

• Creates business requirements and evaluates technical solutions by discussing business needs with end user, managers and project teams.
• May work with IT to determine technical requirements.
• Provides system design recommendations as it relates to business requirements.
• Consults with end users to surface essential requirements information. Solicits ideas for system solutions from end users and key business contact in order to get feedback on best design.
• Conducts fit gap analysis and/or comparative analysis to aid in the creation of business requirements.

Testing:

• Defines, contributes and/or coordinates the development and approval of the test plan, approach and scripts.
• Executes and/or coordinates the implementation of the test plan, approach and scripts.
• Documents, monitors and coordinates resolution of test issues per established processes.
• Evaluates risks associated with testing approaches and makes recommendations for alternative testing approaches.

Coaching/Mentoring:

• May be responsible for reviewing and providing feedback on the work of other team members on specific assignments and projects.
• Coaches and counsels on specific assignments and/or projects.

Knowledge, Skills and Experience:

• Bachelor's Degree in a business-related discipline with at least 5-7 years of systems experience. In lieu of a degree, must have 8 years related work experience in a technical role.
• Advanced knowledge of vendor and/or internally developed systems including system interfaces, user functionality and various system environments.
• Intermediate computer skills including MS Word, Excel, PowerPoint and Lotus Notes.
• Ability to use multiple reporting tools and understands data and relationships to create, modify and run more complex reports (i.e. joins, sub-queries).
• Understands business area processes and procedures and uses process mapping tools for current and new systems solutions.
• Ability to communicate effectively, lead meetings, prepare documentation, and present recommendations.
• Organizational skills with the ability to multi-task, set priorities, follow up on open items, and attention to detail.
• Ability to work with and protect highly confidential information.

Working Conditions:

• Typical office environment.
• Typical office hours, but additional hours may be required to complete assigned tasks.
• The demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 50.00/hr.