Job Title: Product Management Senior Analyst
Job Duration:04+ Months
Job Schedule: Morris Plains, NJ,07950 (Hybrid)
 
Job Description:

• The main role of the Member Experience Manager is to manage the development, review, and approval of Medicare beneficiary plan-related communications as required by the Centers for Medicare and Medicaid Services (CMS).  This client-facing position will work closely with internal Product and Account Management partners to understand client requirements to develop a communications approach that meets the client's requirements.
• The scope of programs handled by this person will include, but is not limited to, annual update of our main suite of customizable plan documents used in each of our clients’ member enrollment packages, welcome kit, and annual renewal package.
• The Member Experience Manager will function independently as a member of the team and work in partnership with our Marketing Operations Team as needed, to ensure all communication content meets.
• CMS, client,  requirements are mailed to meet CMS-mandated time frames.
• In addition, the person in this position would be responsible for ensuring all production forms and matrices are completed and provided to Marketing Operations as part of ensuring flawless execution of the communications and/or mailing.

 
Responsibilities:

• Manage client requirements and the development of member communications within a defined scope.
• Oversee the development, review, and overall timelines for the assigned portfolio of clients.
• Prioritize and maintain project schedules for all materials to understand status and timing, as well as assess and mitigate risks.
• Provide Marketing Operations with the appropriate document releases and mail package contents, and specifications.

 
Skills:   

• Minimum of intermediate level Microsoft Word and Excel skills, and ability to work with a variety of web-based tools.
• Demonstrate ability to manage multiple projects concurrently under tight timeframes and extreme pressure.
• Excellent interpersonal skills.
• Strong communication skills (oral and written).
• Ability to follow documented processes and work instructions.
• Ability to manage multiple projects under tight timeframes.
• Ability to work in a dynamic business environment.
• Ability to work well with all types of work styles.
• Extremely detail-oriented multi-tasker with strong organizational skills.
• Strong self-starter with excellent time-management skills.

 
Non-negotiable skills:

• MS Word and Excel knowledge at an intermediate level at a minimum.
• Project management skills.
• Ability to listen to directions from the manager and more experienced peers.

 
Education:        

• HS/GED is the minimum required but would have to come with a lot of relevant experience (5-7+ years).
• A bachelor’s degree or higher is highly preferred.
• Minimum 3-4+ years of communication and program management experience but prefer 5-7+ years.
• Experience in client-facing interactions.
• Healthcare industry experience is a plus, but not required.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 38.00/hr.