UCaaS Support Engineer
Spectraforce
Westlake, Texas
a day ago
Job Description
Job Title: UCaaS Support Engineer
Duration: 12 Months
Location: Will primarily be working at the Westlake location, with occasional visits to Southlake
Note:
• The resource could be considered for FTE based upon performance
• Will be on-site 4 days per week — some situations will require 5 days
Position Overview
We are seeking an experienced and dedicated UCaaS Support Engineer to join our team at DFW building. The primary focus of this role is to provide exceptional support for our Unified Communications as a Service (UCaaS) hardware and conferencing rooms. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-centric approach.
Key Responsibilities
Qualifications
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $35.00/hr.
Duration: 12 Months
Location: Will primarily be working at the Westlake location, with occasional visits to Southlake
Note:
• The resource could be considered for FTE based upon performance
• Will be on-site 4 days per week — some situations will require 5 days
We are seeking an experienced and dedicated UCaaS Support Engineer to join our team at DFW building. The primary focus of this role is to provide exceptional support for our Unified Communications as a Service (UCaaS) hardware and conferencing rooms. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-centric approach.
- Install, configure, and maintain UCaaS hardware:
Ensure all UCaaS devices are functioning correctly and efficiently, with a focus on Cisco Room Devices. - Support conferencing rooms:
Provide technical support for audio/video equipment, ensuring seamless operation during meetings and events. - Troubleshoot issues:
Diagnose and resolve hardware and software problems promptly to minimize downtime and disruptions. - User training and assistance:
Offer guidance to users on the effective use of UCaaS systems, Cisco Room Devices, and conferencing equipment. - Regular maintenance:
Perform routine checks and updates on UCaaS hardware and conferencing room systems to ensure optimal performance. - Collaboration:
Work closely with IT and facilities teams to support the overall technology infrastructure. - Documentation:
Maintain accurate records of installations, configurations, and troubleshooting activities.
- Experience:
Minimum of 3 years in a technical support role, preferably with UCaaS systems and conferencing room hardware, including experience with Cisco Room Devices. - Technical Skills:
Proficiency in UCaaS technologies, Cisco Room Devices, Microsoft Teams, M365, audio/video conferencing systems, and related hardware. - Problem-Solving:
Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently. - Communication:
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. - Customer Service:
A customer-centric approach with a focus on providing outstanding support and assistance. - Teamwork:
Ability to work collaboratively with IT and facilities teams. - Education:
A degree in Information Technology, Computer Science, or a related field is preferred.
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $35.00/hr.