Job Title: DCX Senior Product Analyst
Location: Acton, MA or San Diego, CA (Hybrid)
Duration: 6 months

Position Overview:
The DCX Senior Product Analyst serves as a key member of the Digital Customer Experience (DCX) organization, supporting the successful delivery and optimization of digital products and experiences. This role combines product analytics, business analysis, delivery support, and operational execution to help Product Managers, Product Owners, UX, Engineering, and business stakeholders make informed decisions, deliver high-quality solutions, and achieve business outcomes.
The Senior Product Analyst translates business needs into actionable requirements, analyzes product performance, supports testing and release activities, identifies risks and dependencies, facilitates process improvements, and provides insights that drive continuous improvement across the product lifecycle.
 
Responsibilities:
Product Analytics & Insights

• Analyze product performance metrics, customer behavior, and operational data to identify opportunities for improvement
• Develop dashboards, reports, and visualizations to communicate product performance and business outcomes
• Monitor KPIs and product health metrics across DCX initiatives
• Perform funnel analysis, trend analysis, and customer journey analysis
• Support experimentation efforts and measurement of outcomes
• Provide operational reporting and analytics expertise to product and business teams.

 
Business Analysis & Process Improvement
•       Facilitate requirements gathering sessions with business and technical stakeholders
•       Document business requirements, functional requirements, user stories, and acceptance criteria
•       Analyze current-state (as-is) and future-state (to-be) business processes
•       Develop process maps, workflows, and supporting documentation
•       Identify process inefficiencies and recommend improvements
•       Maintain traceability between business requirements and delivered capabilities
 
Solution Analysis & Design
•       Partner with Product, UX, Engineering, and Architecture teams to evaluate solution options
•       Create functional design documentation and solution recommendations
•       Assess impacts across systems, teams, and business processes
•       Support evaluation of new technologies, tools, and platform capabilities
•       Assist in documenting interfaces, workflows, and solution designs
 
Product Delivery & Execution

• Support planning, coordination, and execution of product initiatives and releases
• Manage cross-functional dependencies across Product, Engineering, UX, Data, Commercial, Support, and Operations teams
• Track risks, issues, assumptions, decisions, and action items
• Support release planning, deployment readiness, and launch activities
• Coordinate post-launch hypercare and issue resolution activities
• Escalate blockers and delivery risks as appropriate

 
Testing & Quality Assurance
•       Coordinate User Acceptance Testing (UAT) and support System Integration Testing (SIT)
•       Develop test scenarios and validate solutions against requirements
•       Support defect triage, prioritization, and resolution
•       Participate in release validation and production readiness reviews.
•       Ensure delivered functionality aligns with business and customer expectations
 
Operational Readiness & Documentation
•       Create and maintain business process documentation, workflows, and product artifacts
•       Support operational readiness, training readiness, and change management activities
•       Maintain product and program documentation repositories
•       Support data validation, migration readiness, and reconciliation activities when required
 
Stakeholder Communication & Reporting
•       Prepare executive-ready reporting, status updates, and decision-support materials
•       Communicate product performance, delivery progress, risks, and opportunities
•       Facilitate workshops, requirement reviews, and stakeholder alignment sessions
•       Support portfolio visibility and strategic planning efforts
 
Qualifications:
Required:

• Bachelor's degree in Business, Information Systems, Product Management, Engineering, Data Analytics, or related field
• 5+ years of experience in Product Analysis, Business Analysis, Product Operations, Product Delivery, or related disciplines
• Experience supporting Agile delivery teams
• Experience writing requirements, user stories, acceptance criteria, and process documentation
• Strong analytical, problem-solving, and communication skills
• Ability to manage multiple initiatives simultaneously

 
Preferred:

• Salesforce platform experience
• Experience supporting CRM, customer-facing, or digital experience platforms
• Healthcare, medical device, or regulated industry experience
• International business or product delivery experience
• Experience with Jira, Azure DevOps, Confluence, Tableau, Power BI, or SQL

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $45.00/hr - $49.00/hr.