Implementation Consultant I Position SummaryThe Clinic Coach serves as the primary performance partner for assigned clinics, using data insights and operational expertise to identify improvement opportunities, influence behavior change, and drive measurable results. This role supports smaller, focused clinics by delivering targeted, consultative coaching to optimize performance and operations.The Clinic Coach exercises independent judgment in prioritizing efforts, identifying performance risks, and recommending corrective actions aligned with operational objectives. Through structured coaching, performance analysis, and standardized playbooks, this role closes performance gaps, strengthens accountability, and sustains operational excellence.Key Responsibilities1) Clinic Portfolio Ownership (Foundational)Manages a portfolio of smaller, lower-complexity clinics with limited-service breadth, maintaining accountability for overall performance outcomes.Serves as a trusted partner to clinic stakeholders, using data-driven insights and operational expertise to identify improvement opportunities, influence adoption of best practices, and drive sustained performance improvement.Exercises independent judgment to proactively assess performance, prioritize focus areas, and implement actions that enhance operational effectiveness across the clinic portfolio.2) Performance Review & Coaching ExecutionReviews clinic performance data to identify trends, assess gaps, and prioritize improvement opportunities using established benchmarks and thresholds.Interprets performance insights to determine appropriate, clinic-specific coaching strategies and interventions.Leads structured, results-focused coaching conversations that drive clarity, accountability, and action.Provides consultative guidance to clinic staff and leaders on operational performance, service delivery, and adherence to standards.Influences behavioral and process changes that improve execution, strengthen operational discipline, and deliver measurable performance outcomes.3) Learning & Development GuidanceAssesses clinic capability gaps and identifies targeted learning and development opportunities aligned with performance needs.Provides consultative guidance on training resources, reinforcing adherence to SOPs and service expectations while tailoring recommendations to clinic-specific challenges.Facilitates the adoption of operational best practices through coaching, training, and performance-based discussions.Influences continuous skill development and capability building to support sustained performance improvement.4) Monitoring & Follow-UpMonitors key performance indicators and tracks progress against identified performance gaps and action plans.Conducts structured follow-ups to ensure completion of commitments, reinforce accountability, and sustain momentum.Evaluates the effectiveness of coaching interventions and adjusts strategies and action plans to drive sustained performance improvement.Proactively identifies emerging risks and implements corrective actions to mitigate impact on clinic performance.Escalates persistent or high-risk issues to senior coaches or leadership, providing clear insights and recommended actions.5) Documentation & Data AccuracyMaintain accurate coaching logs and notes.Track improvements tied to coaching focus areas.6) Cross-Functional CoordinationPartners with Operations, Training, and other internal stakeholders to resolve performance barriers and improve clinic effectiveness.Provides frontline insights and recommendations that contribute to process and program enhancements.7) Performance Improvement PlanningDevelops and manages clinic-specific improvement plans to address operational gaps and achieve targeted performance goals.Uses performance data to measure progress, evaluate outcomes, and recommend corrective actions. Required Skills & QualificationsStrong written and verbal communication skills, with the ability to deliver clear, structured information and facilitate discussions in small-group settings.Demonstrated ability to analyze operational performance data and translate insights into actionable recommendations.Ability to influence without direct authority, building credibility and trust with diverse stakeholders.Strong consultative coaching and relationship management skills, with a focus on driving behavior change and performance improvement.Proven ability to identify root causes and recommend practical, effective solutions to operational challenges.Skilled in managing and prioritizing multiple requests in a structured, deadline-driven environment.High attention to detail with a strong focus on accuracy in data, reporting, and execution.Experience in project coordination and applied problem-solving.Proficiency with Microsoft 365 tools (Outlook, Excel, Teams, Word).Ability to execute and reinforce established SOPs and workflows while identifying opportunities for improvement.Delivers structured training and presentations (5–15 participants), facilitating engagement, addressing questions, and adapting delivery to meet audience needs.Preferred Qualifications0–1 years of experience in customer support, healthcare operations, clinical program knowledge, data entry, or administrative roles.Familiarity with CRM systems (Salesforce a plus).Experience working with healthcare providers is helpful but not required Enable Skills-Based Hiring No Start Time (AM/PM) 8amEnd Time (AM/PM) 5pmCategory Professional ServicesDate of Manager Spotlight Call or Exception Reason (No Value) 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $7.25/hr - $80.00/hr.