Position Title: Customer Service 
Work Location: Florham Park, NJ 07932
Assignment Duration: 24 Months
Work Schedule: Hours - 8:00am – 4:30pm
Work Arrangement: Hybrid – Training is 4 days in office 1 day remote. (after training days will be flexible - 3 days in office and 2 days remote).
 
Position Summary: The role involves triaging/responding to cases and entering orders to provide high-priority customer service in a pharmaceutical setting.
 
Background & Context:

• The Kana system are cases that come in from the Contact Us page on our organization’s websites.

 
Key Responsibilities:

• Triaging/responding to cases in Kana.
• Entering orders in SAP S4 Hana.
• The team member would either triage the case to the appropriate department or respond using a canned “hotkey”.

 
Qualification & Experience:

• 2 years of experience in Pharma customer service.
• 3 to 5 years’ experience required.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can work with complex computer applications and resource materials.
• Must have proven skills in the following PC software products MS Outlook, MS Excel, MS Word.

 
Notes:

• Kana - 60%
• Order Entry - 40%
• Are you open to look at candidates willing to relocate? No

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.